Trade & Distribution Operations, Senior Manager

Job Description The Trade and Distribution Operations, Senior Manager is responsible for supporting Trade department operational activities, and the Trade account management team. The qualified candidate will drive Third-Party Logistic provider (3PL’s) programming, support daily business activities, manage returned goods processes and new product launch planning. The incumbent will be a key contributor in the implementation, management, and strategy development for Vertex’s 3PL programs and support commercial contract analytics. This individual will ensure products are available and readily accessible to Specialty Distributors, Wholesalers and Specialty Pharmacy network partners within Good Distribution Practices (GDP). Key Duties and Responsibilities Tactical execution of daily distribution processes, trade policies and order triage supporting Vertex’s network of direct purchasing accounts. Acts as primary point of contact for 3PL partner including, account management, program performance monitoring, program innovation, enhancement, and coordinating periodic business review meetings Manages transfers to and from distribution centers as needed in collaboration with Supply Chain and Logistics; monitor expiration dating and align inbound and outbound shipment forecasts with Supply Chain teams. Supports free goods product requests, coordinates inventory needs with free goods program administrators and process timely orders. Drives quarterly business review process to manage program performance. Collates functional partner inputs, build timely content, sharing initiatives and relevant business objectives to drive partnership and program enhancements. Communicates distribution and trade account‑related analytics, reporting demand trends, order activity, cost per order, and other key activities to provide insight and understanding of program performance. Identifies, tracks, and monitors all program deviations, coordinate with 3PL and Vertex Quality. Initiate investigations, determine root causes, and implement corrective actions Works with Vertex Trade Account Management team, Specialty Pharmacy / Distributor partners, and Full Line Wholesalers to resolve distribution related issues. Support resolution of shipment discrepancies, damaged product claims and/or product complaints, compliantly executing processes for replacement goods. Collaborates with Vertex Trade Account Management team to prepare quarterly business reviews, identify business trends and account performance metrics. Integrate channel data into effective reports and resources. Support the tools and tracking for contractual key performance metrics (KPI’s). Identify process gaps, develop process improvements to support evolving business needs and customer experience. Supports new product launch planning activities, including coordination with cross‑functional launch teams and channel partners, assemble required new product information to create product set up documentation, prepare external communications of product related information, training materials, and support other launch tactics. Builds strong presentations that document project findings and implications. Knowledge and Skills Strong customer relationship, interpersonal and communication skills with proven ability to work effectively with diverse audiences and influence cross functionally. Experience managing service providers and vendor management skills. Strong project management, problem solving and analytic skills. Team player promoting inclusion and respectful relationships, able to develop rapport and credibility with field and home office personnel including senior management. Ability to multi‑task and prioritize to meet goals and objectives in a deadline intensive environment. Demonstrated ability to work independently and manage multiple projects requiring collaboration across functional areas in a fast‑paced, deadline driven environment. Capable of following a project through completion with minimal direction and strong personal initiative and serving as backup to fellow team members in the department. Highly driven person that displays strong sense of ownership. Minimum Qualifications Typically requires 4 years of service or the equivalent combination of education and experience. 2-3 years of relevant pharmaceutical/biotech industry experience. Strong customer relationship, interpersonal and communication skills with proven ability to work effectively with diverse audiences and influence cross functionally. Experience managing service providers and vendor management skills. Strong project management, problem solving and analytic skills. Team player promoting inclusion and respectful relationships, able to develop rapport and credibility with field and home office personnel including senior management. Ability to multi‑task and prioritize to meet goals and objectives in a deadline intensive environment. Demonstrated ability to work independently and manage multiple projects requiring collaboration across functional areas in a fast‑paced, deadline driven environment. Capable of following a project through completion with minimal direction and strong personal initiative and serving as backup to fellow team members in the department. Highly driven person that displays strong sense of ownership. Desired Qualifications Industry knowledge of pharmaceutical/biotech business GDP standards and regulations preferred. Experience working with a third‑party logistics provider. Knowledge of specialty pharmacy, payer and patient services operations. Knowledge of government programs, such as 340B, State Medicaid, Medicare Part D. Reimbursement, coding, and patient support knowledge a plus. Pay Range $128,000 - $192,000 Disclosure Statement The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job‑related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market‑leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week‑long company shutdown in the summer and the winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation Hybrid-Eligible Or On‑Site Eligible Flex Eligibility Status Hybrid: work remotely up to two days per week; or select On‑Site: work five days per week on‑site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. Company Information Vertex is a global biotechnology company that invests in scientific innovation. Equal Employment Opportunity Statement Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at View email address on click.appcast.io #J-18808-Ljbffr Vertex Pharmaceuticals