Wireless Internet Service Technician

Wireless Internet Service Technician

Stimulus Technologies is a turnkey technology company providing Managed IT Services and high-speed Wireless Internet through Stimulus Broadband. We are seeking a motivated Wireless Internet Service Technician to join our team in Klamath Falls, OR. This hands-on position is ideal for someone who enjoys working outdoors, solving technical challenges, and delivering exceptional customer service.

What You'll Be Doing

As a Wireless Internet Service Technician, you will be responsible for performing wireless internet installations, service calls, maintenance, and troubleshooting for residential and business customers. This role requires a combination of technical aptitude, physical capability, and customer-facing professionalism.

Your daily responsibilities will include:

• Installing, mounting, and configuring wireless broadband equipment at customer locations.
• Carrying and transporting tools, radios, antennas, networking equipment, and installation materials to and from job sites.
• Climbing ladders, rooftops, towers, and elevated structures to install and service wireless equipment safely.
• Performing service calls to diagnose, troubleshoot, repair, and restore wireless internet connectivity issues.
• Configuring and programming network devices, routers, radios, switches, and customer-premise equipment.
• Assigning, modifying, and troubleshooting IP addresses, network settings, and connectivity configurations.
• Testing signal strength, network performance, and equipment functionality to ensure reliable service.
• Running and securing cabling while maintaining clean and professional installations.
• Documenting installation details, service work performed, and customer interactions.
• Educating customers on equipment operation and basic troubleshooting procedures.
• Maintaining company safety standards while working in varying weather conditions and challenging outdoor environments.

Success Profile

Successful candidates will possess:

• Strong desire to learn and grow in the telecommunications industry.
• Ability to work independently and efficiently on wireless installs and service calls.
• Comfort working outdoors in all weather conditions.
• Strong troubleshooting and problem-solving skills.
• Ability to lift 50+ pounds regularly and safely carry equipment to installation locations.
• Ability to climb ladders, rooftops, and towers while following safety procedures.
• Strong customer service and communication skills.
• Ability to install, maintain, and troubleshoot Wireless, Fiber, and Cable equipment.
• Commitment to producing high-quality work and achieving customer satisfaction.
• Ability to work collaboratively with team members and share critical information.
• Sense of urgency and dedication to resolving customer issues quickly and professionally.

Required Skills & Qualifications

Reliable work history demonstrating dependability and trustworthiness.

• Basic to intermediate networking knowledge, including:
• IP Addressing
• Router Configuration
• Network Connectivity Troubleshooting
• Wireless Equipment Setup
• Comfortable using mobile applications, tablets, and field service tools.
• Ability to manage and maintain technical equipment and inventory.
• Strong communication skills with the ability to explain technical information in simple terms.
• Self-motivated and capable of working in a fast-paced environment.
• Flexibility to work modified schedules, occasional after-hours service calls, and on-call rotations.

Physical Requirements

• Lift and carry up to 50 pounds or more on a regular basis.
• Climb ladders, rooftops, towers, and elevated structures safely.
• Work in outdoor environments, including heat, cold, rain, wind, and varying terrain.
• Ability to stand, walk, bend, kneel, and work at heights for extended periods.

Requirements

Stimulus Technologies conducts pre-employment and random background checks, along with drug, alcohol, and cannabis testing. Due to the nature of this position, successful candidates must pass all required screenings. A valid driver's license and acceptable driving record are required.