Admissions Advisor

Job Description

Job Description

Description:

The Admissions Advisor is responsible for converting prospective students into enrolled students by managing communication, maintaining consistent follow-up, and ensuring accurate data tracking in Salesforce.

This role directly impacts revenue by driving enrollments and ensuring students move successfully into the program.

Core Responsibilities

• Contact prospective students via phone, text, and email 
• Guide students through the enrollment process from initial inquiry to enrollment completion 
• Clearly explain program details, scheduling, and requirements 
• Maintain consistent follow-up with all assigned leads 
• Track all activity and updates in Salesforce 
• Ensure all enrollment documentation is completed accurately and on time 
• Support students through enrollment to ensure a smooth and complete process 

Daily Activity Expectations

• Manage inbound calls from prospective students effectively 
• Maintain active communication with all assigned leads daily 
• Complete same-day follow-up on all new leads 
• Maintain consistent outreach across phone, text, and email 
• Keep Salesforce fully updated with all interactions 

Weekly Performance Expectations

• Maintain a consistent pipeline of active leads 
• Ensure no lead goes without follow-up 
• Progress leads through the enrollment funnel (Contact ? Appointment ? Enrollment) 
• Maintain accurate and complete data in Salesforce 

Key Performance Indicators (KPIs)
Activity Metrics

• Call handle time 
• Follow-up consistency and effectiveness 
• Number of outbound communications 

Conversion Metrics

• Transfer-to-enrollment rate 
• Appointment-to-enrollment rate 
• Total enrollments per week/month 

Quality Metrics

• Accuracy of Salesforce data 
• Enrollment compliance (documents, payment, status) 
• Student readiness and proper placement 

Performance & Compensation Structure

• Compensation includes base pay and commission based on enrolled students 
• Recruited students are eligible for commission once payment requirements are met 
• Referred students are compensated at a separate flat rate 
• Commission is calculated monthly based on Salesforce data and enrollment eligibility 
• Enrollments must meet all compliance and documentation requirements to qualify 
• Only active and valid enrollments count toward commission 

Accountability Standards

• All activity must be documented in Salesforce 
• Incomplete or inaccurate records may result in loss of commission eligibility 
• Failure to follow up with leads will directly impact performance evaluation 
• Consistent underperformance in activity or conversions may result in corrective action 

Preferred Qualifications

• Experience in enrollment, admissions, or inside sales 
• Experience working in a remote or call center environment 

What This Role Drives

• Daily lead conversion 
• Enrollment volume 
• Revenue generation 
• Pipeline efficiency 
• Data integrity in Salesforce 

Requirements:

• Experience in customer service, sales, or a call center environment preferred 
• Strong communication skills with the ability to build rapport quickly 
• Ability to work in a remote environment and manage time effectively 
• Proficiency in Salesforce, Outlook, and communication platforms 
• Strong organizational skills and attention to detail