Senior Rental Representative

Position Summary A Penske Senior Rental Representative for our Tacoma branch demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer accounts and ensure complete customer satisfaction in a fast paced environment. Major Responsibilities Compute charges for merchandise or services and receive payments. Prepare merchandise for display, or for purchase or rental. Recommend and provide advice on a wide variety of products and services. Answer telephones to provide information and receive orders. Greet customers and discuss the type, quality and quantity of merchandise sought for rental. Keep records of transactions and of the number of customers entering an establishment. Prepare rental forms, obtaining customer signature and other information, such as required licenses. Inspect and adjust rental items to meet needs of customer. Explain rental fees, policies and procedures. Confer with customers by telephone or in person to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers. Other projects and tasks as assigned by supervisor. Qualifications At least 1 year of customer service experience required. High School diploma or equivalent required. Some college or Bachelors degree preferred. Ability to work at least one day on weekend required. Basic computer skills including Microsoft Word, Excel, Outlook required. Customer service skills, dealing with people, flexibility, phone skills, team player. Regular, predictable, full attendance is an essential function of the job. Valid driver’s license required. As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained, including annual MVR check, DOT Physical, Safety Performance History records; CDL holders subject to DOT drug screening and FMCSA Clearinghouse review. Willingness to travel as necessary, work required schedule and location, complete employment application, background investigation and drug screening required. This position is regulated by DOT or designated as safety sensitive by company, requiring ability to work in constant state of alertness and safe manner; associates must accept responsibility for own and others safety. Physical Requirements Read, communicate verbally and/or in written form; remember and analyze certain information; understand instructions or guidelines. Stand, walk, sit frequently; use hands to touch, handle, feel; reach with hands and arms. Occasionally lift and/or move up to 25 lbs (12 kg). Vision: close vision, distance vision, peripheral vision, depth perception, adjust focus. Benefits Our excellent benefits plan keeps associates and their families happy, healthy, and secure. To learn more visit Penske is an Equal Opportunity Employer. Job City: Tacoma, WA Job ID: 84636201 Salary: $22.00/hr-$23.00/hr #J-18808-Ljbffr Wapa