Parts & Dealer Support Specialist

Salary Range: $20 - $25 / Hour Parts Specialist / Customer Support Help Build the Next Great Powersports Brand If you know the difference between a carburetor and a clutch, enjoy talking bikes, ATVs, scooters, and UTVs, and love helping people find the right solution, keep reading. Ice Bear Powersports is growing—and we’re looking for someone who wants to grow with us. For more than 20 years, Ice Bear has been making powersports more accessible by delivering affordable, dependable motorcycles, scooters, ATVs, UTVs, go-karts, and trikes to riders across the country. Now we’re investing in the next chapter of our brand, and we’re looking for people who want to help shape where we’re headed. This isn’t just another parts counter job. You’ll become one of the go-to experts supporting dealers, riders, and service technicians throughout North America. Every day you’ll solve problems, identify parts, answer technical questions, and help keep customers riding. If you enjoy figuring things out, talking powersports, and being the person people trust for answers, you’ll fit right in. What You’ll Do

• Help dealers, customers, and technicians identify the correct replacement parts.
• Answer technical questions by phone and email with confidence and professionalism.
• Process parts orders accurately and efficiently.
• Assist with warranty parts requests and customer support.
• Use parts diagrams, service manuals, and technical resources to solve problems.
• Receive, organize, stock, pick, package, and ship parts when needed.
• Maintain accurate inventory and documentation.
• Share recurring product feedback with our team to help improve future products.

What We’re Looking For You don’t need to know everything—but you should already speak the language of powersports. We’re looking for someone who has:

• Experience with motorcycles, scooters, ATVs, UTVs, or similar vehicles.
• A solid understanding of mechanical components and replacement parts.
• The ability to communicate technical information in a simple, friendly way.
• Great attention to detail and organizational skills.
• A positive attitude and a willingness to jump in wherever needed.
• The ability to thrive in a fast-paced environment.

Bonus Points If You Have

• Experience working at a powersports dealership.
• Parts department or service department experience.
• Warranty processing experience.
• Hands-on mechanical experience.
• A genuine passion for riding and powersports.

Why Ice Bear?We’re building something exciting. As a growing company, your ideas matter here. You’ll work alongside people who love the powersports industry and have the opportunity to make a real impact on both our customers and the future of the Ice Bear brand. If you’re looking for a place where your knowledge is valued, your work makes a difference, and every day is different from the last, we’d love to meet you. Compensation & Benefits

• Pay: $20–$25 per hour

Benefits

• Health insurance
• Employee discount
• Opportunities for growth within a rapidly expanding company

Preferred Experience

• 1+ year in powersports parts or service
• 1+ year supporting mechanics or service technicians

Location
In-person