Patient Access Supervisor (Contact Center) - HYBRID
Insight Global
Job Description An employer is looking for a Patient Access Supervisor in a contact center environment specifically overseeing Neurology, Pituitary, and Neurosurgery specialties. The Supervisor will lead a team of ~23 agents supporting neuroscience patient access functions, including scheduling support, insurance verification, and financial clearance. This role requires a highly independent leader capable of managing operations without direct managerial oversight. Key Responsibilities Team Leadership (40%) Directly manage and support a team of ~23 agents Monitor performance, productivity, and engagement Coach, develop, and address performance issues Foster a positive, accountable team culture Resource Management (20%) Manage staffing levels and coverage Oversee inventory, equipment, and access needs Track FTE allocation and workforce planning Submit and manage service tickets and internal requests Operations & Quality (30%) Oversee daily call center/patient access operations Ensure adherence to workflows and quality standards Partner on QA initiatives and performance metrics Identify and resolve operational issues proactively Special Projects (10%) Support departmental initiatives and growth projects Assist with process improvements and system enhancements Participate in cross‑functional collaboration We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Experience managing 12–15+ direct reports Experience with Epic EMR (required) Background in: Call center, patient access, OR healthcare operations Strong Microsoft Office skills (Excel, Word, PowerPoint) Excellent communication (verbal & written) Bachelor’s degree (or equivalent experience) Experience in large healthcare organizations Knowledge of: Insurance workflows Scheduling systems Financial clearance processes #J-18808-Ljbffr Insight Global
- ...Cedars-Sinai Medical Center has been named to the Honor... ...the gold standard of patient care we strive for.... ...assigned unit. Assists the supervisor in preparing and... ...experience working in Patient Access, Registration,... ...Dermatology. This position is hybrid eligible after...SuggestedFull time
- ...standards, is crucial. Must complete and successfully pass the Patient Access Center Onboarding Training Program. Must be able to work in a fast-... ...experience in a leadership/supervisory role required. Call/contact center service experience preferred. Prior experience in...SuggestedWork experience placement
Memorial Healthcare System
Los Angeles, CA3 days ago - Providence Health & Services seeks a Patient Access Supervisor to direct Admitting and Communication operations, supervising staff and ensuring accurate patient registration and billing processes. The role interfaces with hospital departments and patient accounts, contributing...Suggested
- A healthcare staffing agency is seeking a Patient Access Supervisor in Los Angeles to lead a team of ~23 agents in a contact center environment focused on neurological specialties. Responsibilities include managing operations, ensuring adherence to workflows, and supporting...Suggested
- ...Lead to oversee daily operations of the admissions unit, optimize patient flow, and ensure accurate registrations for data quality and... ...procedures to support financial and customer service goals. In this hybrid role, you will mentor team members, monitor performance, and...Suggested
- Job Description The Patient Access Supervisor directs and supervises the Admitting and Communication departmental operation and staff activities... ...billing system and the cashier office in the hospital. Frequent contact with admitting, communication, patient accounts, other...Work at officeLocal area
$68.64k - $112.37k
...Medical Call Center Customer Service Supervisor The Medical Call Center Customer Service Supervisor... ...that serves as the primary point of contact for access to the USC academic medical... ...outgoing communications achieve highest patient privacy and confidentiality. Resolves...Full timeWork experience placementLocal areaShift work$68.64k - $112.37k
...University of Southern California is seeking a financial clearance supervisor to oversee daily teams in Los Angeles. This role involves... ...training staff, and ensuring accurate financial processes for patient services. Candidates should have at least 3 years of relevant...- ...involves planning and implementing day-to-day operations of the Patient Experience Program. You will work collaboratively with... ...a Bachelor's degree in a relevant field. The position offers a hybrid work environment, with onsite requirements in Los Angeles. #J-...
- Cedars-Sinai is seeking an Associate Director of Admissions/Patient Access in Los Angeles to lead a team of Supervisors and staff, ensuring efficient workflow and high data integrity. You will develop and implement policies, manage budgets, and collaborate with departments...
- ...Job Title Coordinates the day-to-day activities and management of patient and outpatient access services, such as pre-registration, registration, admissions, payment collection, and other functions. Assumes responsibility for communication systems within departments. Provides...Work experience placement
Adventist Health
Los Angeles, CA2 days ago - The Medical Call Center Customer Service Supervisor oversees the customer service staff at the USC Academic... ...law. Applicants with questions about access or requiring a reasonable... ...application or hiring process should contact USC Human Resources by phone at (213...Full timeShift work
- ...Front-End Revenue Cycle Manager in West Hills, CA, to oversee and optimize revenue cycle operations. Responsibilities include managing patient registration, ensuring compliance with payer requirements, and developing procedures to improve revenue capture. The ideal...
- ...relevant experience and possess strong problem-solving and communication skills. This position requires expertise in platforms like Relativity and entails both client management and technical advisory duties. The role supports a hybrid work model. #J-18808-Ljbffr ProSearch
- Intercare Holdings Insurance Services seeks a Workers' Compensation Claims Supervisor for a hybrid position in Glendale. You will lead a team of 7, including Claims Adjusters and Assistants, providing coaching and ensuring exceptional claim handling. The role emphasizes...
- AvonRisk is seeking a Claims Supervisor to oversee the work of Claims Specialists in Glendale, CA. This hybrid position requires office presence three days a week. The role involves coaching team members, ensuring compliance with regulations, and handling personnel issues...Work at office3 days per week
- ...and budget adherence. The ideal candidate will have 7-10 years of experience in print production and strong communication skills. A hybrid work model is available with in-office requirements Monday-Wednesday and remote on Thursday and Friday. #J-18808-Ljbffr The...Work at officeRemote work
- Valid8 Financial, Inc. is looking for a detail-obsessed Production Coordinator for their energetic team in Culver City. This hybrid role demands strong project management skills and the ability to juggle multiple tasks efficiently while ensuring on-time and on-budget project...
- ...deadlines. The role requires a college degree or 1 year of relevant experience, plus proficiency with Outlook, Excel, Word, and GSuite, strong communication, and the ability to stay calm under pressure in a studio-wide, hybrid work environment. #J-18808-Ljbffr Naughty Dog
$20 - $70 per hour
The Third Floor is seeking an experienced Senior Virtual Production Artist for a Full-Time, Hybrid role in Los Angeles. This role requires supporting on-set and remote virtual production, including technical previs and virtual camera shoots. The ideal candidate will have...Hourly payFull timeRemote work$115.44k - $148.15k
...Medicare and Medicaid. Candidates should have a Bachelor's degree and 3+ years of relevant experience in claims administration. The position offers a hybrid work model and a competitive salary range of around $115,441 to $148,149 annually. #J-18808-Ljbffr Astrana Health, Inc.- 100x Recruiting is seeking an Audit Senior Associate to join their team in Los Angeles, CA. This hybrid role involves providing assurance services and supporting client engagements, requiring strong analytical and leadership skills. The successful candidate will possess...Flexible hours
- ...has 2-4 years of relevant experience, a Bachelor’s degree, and strong analytical skills. The position offers a competitive salary up to $120,000, a 10% discretionary bonus, and flexible hybrid work arrangements. #J-18808-Ljbffr Hong Kong Study Skills Research InstituteFlexible hours
- ...legal standards, reviewing audit documentation, and contributing to recruitment efforts. This full-time permanent position offers a hybrid work environment and requires strong supervisory skills, understanding of governmental audit standards, and proficiency in software...Permanent employmentFull time
- ...role focuses on client relationships, mentorship, and high-quality assurance services across diverse industries. You will work in a hybrid environment, collaborating closely with colleagues while contributing to firm culture and growth initiatives. The salary range for...
- QUICK USA in Los Angeles is seeking a motivated Audit Staff member to join their dynamic team. This role offers a hybrid work schedule and entails assisting in audit engagements, preparing financial statements, and maintaining clear communication with clients. The ideal...
- ...controls. Candidates should have a Bachelor's degree in accounting and at least 2+ years of experience in public accounting. This hybrid position offers opportunities for career growth within a collaborative office environment with strong leadership support. #J-18808-...Work at office
$85k - $110k
Jobot is seeking an Audit Senior for a Top 100 firm in Los Angeles. This role offers a hybrid work arrangement with competitive salary ranging from $85,000 to $110,000 per year. You will assist clients across various industries, ensuring compliance with accounting standards...$105k - $120k
...control policies. The ideal candidate will have a Bachelor's degree in Accounting, relevant experience, and proficiency in Microsoft Excel. This role offers a hybrid work model and a compensation range of $105,000 - $120,000. #J-18808-Ljbffr Astrana Health Management$96.91k - $174.35k
...Job Description Histology Supervisor - CA - West Hills, CA, Monday to Friday, 10:00 AM to... ...Director suspected errors that might impact patient care. Attends company safety programs... ...relationship to the following job duties: accessing company property, information, assets,...Full timePart timeWork experience placementImmediate startMonday to FridayFlexible hoursQuest Diagnostics
Los Angeles, CA2 days ago
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