Lead Donation Attendant, Retail Donation Center

Essential Duties and Responsibilities :

• Makes routine day-to-day operational decisions within the assigned area of responsibility, adjusts priorities as needed to support business goals and operational effectiveness, and communicates significant issues, trends, and recommended follow-up to managers.

• Helps ensure Team Members are equipped to provide excellent service and a consistent, positive experience across all assigned operations.

• Travels between locations as needed to support business needs, provide training and onboarding support, maintain internal partnerships, and ensure consistent execution of operational programs and procedures.

• Supports effective onboarding and training of Team Members by ensuring they receive the appropriate resources, guidance, mentorship, and hands-on support needed to perform their duties in accordance with company standards and procedures.

• Supports day-to-day RDC operations, including Team Member and donor needs, site coverage, premises maintenance, product management, loss prevention, and adherence to overall operational standards.

• Ensures assigned locations are clean, well-kept, safe, secure, and reflective of company and brand standards.

• Identifies opportunities for process improvement and cost savings by evaluating current procedures, sharing best practices, supporting implementation of improvements, and helping Team Members effectively utilize tools, systems, and automation.

• Supports the de-escalation and resolution of customer situations by providing guidance, and appropriate follow-up, involving upper management when necessary.

• Collaborates with Transportation and other internal departments, including Retail, Home Pickup, Finance, HR, and Learning & Development, to support training, communication, reporting, and overall department goals.

• Supports Team Member development through ongoing training, onboarding, knowledge reinforcement, performance feedback, and identification of additional development opportunities. Provides accurate documentation and reporting to support management decisions when needed. This role does not perform formal performance management or make independent employment decisions.

• Plays an active role in company culture initiatives and change management by communicating changes effectively, reinforcing expectations, supporting Team Members through transitions, and helping ensure consistent adoption of new processes and procedures.

• Maintains regular and consistent in-person attendance to provide hands-on operational, training, and onboarding support across assigned locations.

• Models and reinforces Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.

• Supports donation accuracy by entering donation counts daily, completing routine audits, identifying discrepancies, and providing accurate reporting to support operational accountability and manager follow-up when needed.

• Performs other related duties as assigned.

Minimum Qualifications (Education, Experience, Skills) :

• High School education or equivalent work experience

• 6 months customer service experience

• Strong communication skills, both written and verbal

• Ability to be trained and take direction

• Must be at least 18 years of age or older

• Ability to speak and read English proficiently

• Valid Arizona drivers' license and clean MVR

• Ability to pass a background check and drug screen, where applicable for position

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at View phone number on aiapply.co option 6 or View email address on aiapply.co if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at View phone number on aiapply.co, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website ( to learn how to report it.