Senior Business Analyst

Role Description

The Senior Business Analyst participates on a small team of 2-5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements.

The Senior Business Analyst role requires an advanced understanding of insurance workflows and systems. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment.

The Senior Business Analyst is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Auto, and Excess/Umbrella lines of business across multiple industry verticals, including Contracting, Transportation, Energy, Security, and Environmental.

What you will do:

• Strategy & Planning
  • Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues.
  • Participate in roadmap planning activities, as required.
  • Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
  • Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow.
  • Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems.
  • Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans.
  • Participate in research of third-party software products to support purchase or build decisions.
  • Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization.
• Execution & Delivery
  • Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status.
  • Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required.
  • Track and manage issues based on the findings, complete with probable causes and viable solutions.
  • Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems.
  • Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support.
  • Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed.

Qualifications

• Bachelor’s degree and a minimum of 5+ years of specialized experience working in a Business Analyst capacity supporting policy systems such as Duck Creek.
• Extensive experience in overseeing the design, development, and implementation of Insurance software solutions, systems, or products in support of underwriting, financial or claims application systems.
• Good understanding of P&C Insurance domain, preferably Commercial or Specialty Insurance.
• Prior Binding Authority underwriting experience is strongly preferred.
• Strong knowledge of Duck Creek Policy or similar platforms with experience delivering end-to-end insurance product implementations and enhancements.
• Demonstrated project management skills.
• Excellent understanding of the organization’s goals and objectives.
• Excellent analytical and creative problem-solving skills.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Logical and efficient with a keen attention to detail.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Extensive experience working in a team-oriented, collaborative environment.

Benefits

• Competitive compensation package.
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Generous Paid Time Off.
• Excellent benefits that go beyond health, dental & vision, focused on your whole family’s wellness, including physical, mental, and financial wellbeing.
• Support for career development, including tuition reimbursement, industry-related certifications, and professional training.
• A dynamic, ambitious, fun, and exciting work environment.
• Encouragement of social and community responsibility through matching donation program, volunteer opportunities, and an employee-driven corporate giving program.