Care Coordinator (Greenbrook)

About Us Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space. Care Coordinator Location: Delray Beach, FL Department: Care Coordination Employment Type: Non-Exempt Make an Impact in Mental Healthcare Greenbrook Mental Wellness Centers is seeking a Care Coordinator to serve as a critical link between prospective patients and life-changing treatment. In this role, you’ll guide individuals through their mental health journey—from initial consultation through treatment readiness—while delivering an exceptional, compassionate experience. This is an ideal opportunity for someone who thrives in a fast-paced healthcare environment, enjoys patient interaction, and is motivated by improving access to mental health care. Why Join Us Starting Pay : $24/hour, with consideration for experience Work Environment : Work independently in a corporate office during evening hours Impact : Make a meaningful difference in people’s lives every day Culture : Join a mission-driven, growth-focused team Growth : Opportunity to grow within a rapidly expanding organization Key Responsibilities Lead patients through the consultation and intake journey with empathy and confidence Clearly explain treatment options, insurance coverage, and financial expectations Use strong listening and interviewing skills to understand patient needs Keep patients moving forward— follow up, remove barriers, and drive conversion Schedule appointments and maintain accurate records in CRM/EHR systems Partner with clinical and operations teams to deliver a seamless experience What You Bring Strong passion for patient care and customer experience , especially within a mental health setting Excellent communication skills with the ability to build trust and guide patients through sensitive conversations High level of organization and attention to detail, with the ability to manage multiple priorities Self-starter mindset with strong problem-solving skills and a collaborative approach Ability to thrive in a fast-paced, evolving healthcare environment Qualifications Bachelor’s degree in Healthcare Administration, Business, Psychology, or related field preferred (Equivalent experience or certifications such as Medical Assistant may be considered) 3+ years of experience in a mental health, healthcare, or patient care setting preferred Experience working with insurance verification, benefits education, or financial counseling is a plus Familiarity with EHR systems (AdvancedMD, Salesforce preferred) Knowledge of insurance payers and medical necessity guidelines is highly desirable *Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time. Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time. We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans. Benefits Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.

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