Senior Operations Manager

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day-building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Senior Operations Manager, Warehouse will play a critical role in driving warehouse productivity, safety, and service excellence through people-first leadership.
ROLE OVERVIEW

The Senior Operations Manager, Warehouse is responsible for the full operations of a high-volume fulfillment warehouse, leading a multi-tiered team of managers, supervisors, and frontline athletes to deliver best-in-class results across safety, quality, productivity, and cost. This leader drives continuous improvement through technology adoption, process innovation, and strong partnerships with fulfillment, manufacturing, and internal operations teams across all locations. The Senior Operations Manager, Warehouse delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.
HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Build and sustain strong working relationships with fulfillment and manufacturing partners, finance, training, and internal operations to implement and drive strategic plans that improve productivity, quality, cost savings, and service levels
• Serve as a liaison across supervisors, team leaders, and athletes to surface and resolve issues quickly, ensuring alignment and consistent execution across all shifts and departments

People Leadership:

• Inspire a team of 2-3 Managers, 3-10 Supervisors, and 50-350 full-time athletes through effective communication, mentorship, coaching, and recognition - developing supervisors into bigger leaders and building a culture of ownership at every level
• Manage staffing levels, scheduling, and workforce planning to optimize performance, and maximize team output through targeted training, motivation, and incentive programs

Fan & Customer Impact (Obsessed with Fans)

• Meet and exceed service levels and quality expectations while operating within financial constraints, ensuring every athlete understands their role in delivering a world-class fan experience
• Monitor program effectiveness, report productivity metrics to senior leadership, and use insights to continually raise the bar on customer satisfaction
• Value and advocate for the customer perspective in every operational decision, ensuring internal and external customer needs are clearly understood and consistently met
• Suggest and implement innovative solutions that improve customer satisfaction while reducing cost and complexity across the operation

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Keep warehouse practices best in class by leveraging technology, process improvement, and innovation - identifying opportunities to drive revenue, reduce cost, and improve service levels
• Display strong analytical and problem-solving skills; challenge conventional approaches, think outside the box, and know how to find answers when they aren't immediately apparent
• Influence strategy and vendor direction by identifying and recommending solutions that drive operational improvement and long-term competitive advantage
• Conceptualize, launch, and deliver multiple improvement initiatives simultaneously and on time, maintaining clarity of direction even in a fast-paced, high-volume environment

Ownership & Execution (Determined & Relentless Mindset)

• Drive a culture of safety as the operational foundation, utilizing 5S principles and empowering safety behaviors at all levels to maintain excellence and cleanliness throughout the facility
• Own quality metrics related to athlete performance, providing clear, constructive feedback and direction that holds the team accountable and raises overall performance standards
• Demonstrate strong business acumen - understand the financial levers of the operation and actively teach others how their decisions and behaviors connect to business outcomes
• Model a culture of ownership in every customer and employee interaction, consistently reinforcing the values, behaviors, and standards expected of a championship team

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• Minimum of 3 years of experience as an Operations Manager in a warehouse, fulfillment, or customer care environment, including direct responsibility for hiring, motivating, coaching, counseling, and training frontline teams
• Demonstrated ability to lead large, multi-tiered teams - including managers, supervisors, and frontline hourly athletes - with empathy, clarity, and accountability in a high-volume, fast-paced setting
• Proven track record of meeting or exceeding productivity, quality, and service level metrics while managing within defined financial constraints
• Strong analytical and problem-solving skills with the ability to interpret operational data, identify root causes, and implement effective, sustainable solutions
• Experience operating computerized scanning equipment and PC-based inventory control programs, with comfort adopting new warehouse management technologies
• Physical capability to perform the duties of the position, including lifting approximately 25 lbs., standing 8-10 hours per day, and walking up to 10 miles per day as needed
• Superior emotional intelligence, active listening skills, and the interpersonal presence to build trust, resolve conflict, and align a large, diverse workforce around shared goals

Education:

Bachelor's degree in Business, Management, or a related field, or an equivalent combination of education, training, and experience is required.
WORK LOCATION

Select the option below that matches this role, delete the other two, and fill in every highlighted field before posting.

On-site: Your work location will be onsite in Waxahachie, TX.

At Fanatics, we operate with a BOLD mindset-We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site,

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset

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