Product Design Lead, Customer Journey & Growth

Job Description

Job Description

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR

At BambooHR, we're all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We're leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

As a Product Design Lead at BambooHR, you'll have the opportunity to turn complex HR processes into effortless, human-centered user journeys while guiding a team of designers toward excellence. You'll collaborate on equal ground with engineers and product managers, mentor designers who put the customer first, and earn trust through positive, measurable impact as you oversee the design efforts for a specific area of our product.

This role also calls for thoughtful exploration of emerging technologies, including AI, to improve customer efficiency, clarity, and decision-making. You'll help your team evaluate when intelligent or automated experiences add real value, ensuring they are transparent, trustworthy, and easy to use.

In this role, we want you to continue sharpening your own design skills while growing as a leader—coaching designers, setting direction, and raising the quality bar across your area. You'll collaborate closely with the Director of Product Design to ensure all work meets our standards for usability, interaction design, and visual excellence. In short, we will look to you to guide your team in creating products that people love to use.

You will:

• Manage and mentor reports in a player/coach role as you create products that are easy and delightful to use
• Coordinate with Product Managers and Director of Product Design on staffing needs within your area of product responsibility
• Work with the Director of Product Design to align teams on quality, training, and professional development
• Participate in user research to guide product design decisions (contextual inquiry, usability testing, competitive analysis, etc.)
• Define, test, and iterate on interaction design for new and existing features (user flows, detailed wireframes, prototypes), including AI-assisted or AI-powered experiences where appropriate
• Experiment with AI tools and techniques within the design process to accelerate discovery, ideation, prototyping, and usability testing
• Collaborate with product manager and tech lead on planning and execution within your product area

What You Need to Get the Job Done

A Product Design Lead at BambooHR is both a people leader and a thoughtful designer that works with a high level of ownership over projects.

We're looking for someone who:

• Has a proven track record of designing successful SaaS-based software products and features from scratch – starting at initial research and discovery, through concept design/iteration, to completed product launch and continued improvements
• 6+ years of product based UX design experience working on complex desktop, web, and/or mobile software apps
• 2+ years of managing or mentoring other designers
• Has experience mentoring and growing individual contributors
• Has a portfolio of work demonstrating a high level of expertise in user research, information architecture, interaction design, prototyping/testing, and visual UI design
• Has experience exploring or shipping AI-assisted features, or demonstrates strong curiosity and judgment in applying emerging technologies to real customer problems
• Has experience designing complex data visualization, reporting, or analytics solutions.

We're looking to discuss with you:

• Your design skills as demonstrated through an in-depth portfolio review of previous, relevant, product design work
• Your ability to collaborate with a team of product managers, designers, and developers
• How you are able to keep projects on track and progressing despite setbacks and unforeseen issues
• Your experience presenting ideas and designs to coworkers and customers
• Your ability to distill and communicate results of user research and demonstrate how it impacts the design
• How you're incorporating AI into your design process and evaluating new tools or workflows to improve efficiency
• Examples of how you've explored or delivered AI-enabled product experiences that create real value for customers
• How you have managed or mentored others

What You'll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer--M/F/D/V
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