Lead Field Service Technician- Amazon TEB6 Cranbury, NJ

* Maintenance and service of fuel cells at customer sites.* Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.* Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.* Providing emergency support service to customers as required.* Purchasing tools, equipment, and parts for customer service and support as required.* May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.* May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.* Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.* Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.* Exhibiting and enforcing safety procedures in the field or customer sites.* Travel as required for business needs; expected to drive safely and to adhere to all traffic laws* Represent Plug Power in a professional manner at all times and in all interactions* Perform other duties as assigned.* Minimum high school diploma or equivalent with technical electrical coursework* Three (3) or more years of direct experience in mechanical and electrical troubleshooting* Formal training and education may be also considered in lieu of direct experience* Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle* Must be able to lift 50 pounds on regular basis unassisted* Knowledge of lift truck operation and applications is highly preferred* General mechanical aptitude is required* Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook* Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels* Excellent verbal and written communication skills* Creativity in solving technical problems* Ability to work independently* Uncompromising dedication to quality* Exceptional time management skills with the ability to handle multiple tasks* Punctual and reliable* Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power* All necessary onboarding/customer site training is complete (outlined on LMS training site)* Create work orders, order parts, properly close-out work orders **(OJT)*** Effectively utilizes email, text alerts, expense system, service portal, and other required systems **(OJT)*** Understands and can demonstrate use of multimeter **(OJT)*** Sends accurate daily BOD and EOD reports **(OJT)*** Appropriately escalates to tech support and management when needed **(OJT)*** Understands and can demonstrate how to clear alarms for H2 pad and dispenser **(OJT)*** Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) **(OJT)*** Perform H2 pad and dispenser inspections **(OJT)*** Shows a willingness to grow and learn; is accepting of training and coaching* Employee consistently demonstrates punctuality and reliability* Consistently displays a positive and cooperative attitude* Team player who treats others with courtesy and respect at all times* Strong communication skills including verbal and written abilities* Customer service skills, representing PLUG in a professional manner at all times* Honesty and integrity in all facets of work* Role models safe work habits and consistently adheres to all safety standards in performance of jo duties* Demonstrates adherence to all Field Service processes and procedures* How to check floating and isolated grounds **(OJT)*** Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)* Ability to replace a stack on various GenDrive models **(OJT)*** LOTO Hands On **(OJT)*** Understands and can demonstrate how to receive / ship batteries and parts **(OJT)*** Ability to remove and replace fueling nozzle **(OJT)*** Understands and can demonstrate how to hook up and use HPTT **(OJT)*** Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems **(OJT)*** Capable to reset H2 gas compressor **(OJT)*** Demonstrated ability to lock cascade valves **(OJT)*** All Lead Technicians are expected to ensure site truck availability at their designated customer sites.* Plug Power’s weekly availability target is 99% or greater* Specific availability requirements are determined by contractual obligations for each individual customer site. Availability requirements may vary at customer sites through the year depending on peaks. #J-18808-Ljbffr PLUG POWER INC