Overnight Closer

Overnight Closer (Member Services Representative)

The Overnight Closer will be responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. The role includes closing that day’s shift and creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front‑desk related activities, including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Process new member sign‑ups.
  • Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner; elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for the next day.

Qualifications and Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer‑service skills; able to interact positively and professionally with members and co‑workers, exceeding member expectations.
• Strong listening skills with the ability to empathize and problem‑solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work a 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Equal Opportunity Employment Statement

Employees at a franchise location are employed by the franchisee and are not employees of PFHQ (the franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.