Salesforce Business Analyst

Job Title

Salesforce System Analyst/ Product Manager

Role Summary

The Salesforce System Analyst/Product manager acts as the bridge between business stakeholders and technical teams. The role is responsible for gathering requirements, analyzing business processes, designing Salesforce-based solutions, supporting system enhancements, creating reports and dashboards, and ensuring that Salesforce platforms align with business objectives.

Key Responsibilities

Business Analysis & Requirements Management

· Gather and document business requirements through stakeholder workshops and interviews.

· Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Use Cases, User Stories, and Process Flows.

· Perform gap analysis between current and future-state processes.

· Translate business requirements into Salesforce functional specifications.

Salesforce Solution Design

· Configure Salesforce objects, fields, page layouts, validation rules, workflows, flows, and reports.

· Collaborate with Salesforce Administrators, Developers, and Architects on solution design.

· Support Sales Cloud, Service Cloud, Experience Cloud, and custom Salesforce applications.

· Recommend process improvements and platform optimizations.

Data & Reporting

· Develop and maintain reports, dashboards, and KPIs.

· Perform data analysis using Salesforce reports, SOQL, SQL, and integrated analytics tools.

· Ensure data quality, integrity, and governance.

· Support data migration, cleansing, and validation activities.