Quality Supervisor - 2nd Shift

Universal Beauty Products, Inc. has been dedicated to making the world's finest, high-quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products. We are under new management and growing, so now is a great time to join our team. Please note this is an on-site position.

In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.

Universal Beauty Products, Inc. is seeking a Quality Supervisor to lead our second shift quality team and ensure every product we manufacture meets company standards, specifications, and regulatory requirements. In this hands-on role, you will supervise Quality Control Technicians, oversee inspection and testing, and partner with Production, Warehouse, and Maintenance to resolve issues quickly and drive continuous improvement.

What You'll Do

• Supervise, train, schedule, and coach second shift Quality Control Technicians, and address performance and attendance matters in partnership with Human Resources
• Oversee inspections, testing, and documentation for raw materials, in-process products, and finished goods
• Make accept, reject, and hold decisions, and escalate non-conformances, including collaborating with Production to pause operations when product quality is at risk
• Lead root cause investigations and drive corrective and preventive actions (CAPA) through closure
• Oversee laboratory evaluations of customer complaints, returned products, and retained samples
• Ensure Certificates of Analysis (COAs) are verified prior to raw material receipt, and that lab and inspection equipment is calibrated and properly used
• Track quality metrics and lead continuous improvement initiatives to reduce defects, rework, and process variation
• Deliver GMP, SOP, and quality training, and support internal, regulatory, and customer audits
• Provide clear shift-to-shift handoffs on quality status, holds, and deviations

What You'll Bring

• 5+ years of quality control or quality assurance experience in a manufacturing environment
• 2–3 years of supervisory or team lead experience
• Strong working knowledge of GMP, SOPs, and quality systems
• Demonstrated experience with root cause analysis, CAPA, and continuous improvement methodologies
• Proven leadership and coaching skills, with the ability to motivate and hold a team accountable
• Excellent analytical, problem-solving, organizational, and communication skills
• Proficiency in Microsoft Office, including Excel
• Ability to manage multiple priorities in a fast-paced environment, work 2nd shift hours, and flex your schedule as business needs require
• Ability to stand for extended periods, perform routine inspections, and lift up to 25 pounds

Preferred Qualifications

• Associate's or bachelor's degree in Chemistry, Engineering, Biology, Quality, or a related field
• Experience in cosmetics, personal care, pharmaceutical, or consumer packaged goods (CPG)
• Experience with SAP or another ERP system
• Bilingual (English/Spanish)
• If you are a quality leader who takes pride in product excellence and developing your team, we'd like to hear from you.