Application Support Engineer I

Application Support Engineer I Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here . OPPORTUNITY HAPPENS HERE — REALIZE YOURS Alongside The Best And The Brightest, You Will Regularly Diagnose and resolve software application, data transfer, and connectivity issues, ensuring smooth service and product experiences for customers. Effectively multi-task customer cases, ensuring documentation of all case-related activities, and communicating updates to both customers and account managers. Capture recurring technical issues to improve product quality initiatives and craft user‑friendly documentation for technical and non‑technical users. Engage in enhancement opportunities to boost efficiency and promptly address incidents to expedite resolution. Answer any questions that may arise from customers such as offering simple training for functionality setup and collaborating seamlessly with cross‑functional teams to handle technical issues and drive ongoing product enhancements. Essential Skills For Creating a Lasting Impact Strong analytical and follow‑up skills along with the ability to multi‑task and work under dynamic conditions with encouraged autonomy. Experience with end‑user Technical Support for software applications, SQL, and CSV/Fixed file format review required. BS degree in a technical discipline or equivalent related experience required. Location: This job is hybrid and will require you to be in the office 25% of the time. Because We Care, We Offer A flexible work environment Competitive salaries, paid vacation, and holidays Robust professional development programs Comprehensive health, wellness, and financial packages SHARED AMBITION. INSPIRED FUTURE. People First. We pride ourselves in bringing talented people together and treating one another with care. Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one. Always Advancing. We are driven by potential and relentlessly determined to achieve our goals. Position Compensation Range $43,800.00 - $74,500.00 We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job‑related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package. #J-18808-Ljbffr Alegeus