Payment Specialist

Payment Specialist (Client Dedicated) Canada

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients, and suppliers.

What You Will Do:

1. Payment Execution

• Manage and execute site payments in compliance with Clinical Trial Agreements and individual site staff agreements.
• Manage and execute participant payments in line with regulatory requirements and client policies.
• Record payment transactions and updates accurately in relevant electronic systems.
• Prepare and process payment requests in the Smart Grant system according to required timelines and update the system as needed following signed annexes.
• Create Purchase Orders (POs) based on established contract values, in coordination with Budget & Contract Specialists and Trial Managers.
• Set up new suppliers for newly engaged site staff participating in clinical trials.
• Track and monitor payment status regularly, proactively identifying and resolving issues and reporting inaccuracies in reports as required.
• Develop and implement site payment optimization processes in collaboration with stakeholders, including external HCP and HCO, local departments and CDC Teams.

2. Stakeholder Engagement & Communication

• Coordinate with Budget & Contract Specialists, Study Start-up Specialists, Trial Managers, and Legal and Finance Teams as required to facilitate the efficient execution of payment processes and resolution of payment-related issues.
• Handle financial correspondence related to site payment process with dedicated site payment person and site staff.
• Communicate with sites and clinical teams regarding payment status and address issues, questions or updates.
• Act as a subject matter expert (SME) for site payment processes and inquiries.
• Ensure high-quality execution of clinical trial payment activities in compliance with ICH-GCP, regulatory requirements and internal SOPs.

Your Profile:

• 1-3 years' experience in clinical studies, pharma/biotech, or financial operations, ideally with global exposure
• Bachelor's degree in finance, accounting, business, science, or a related field is required.
• Demonstrated experience in handling payments within clinical research or pharmaceutical settings.
• Strong understanding of clinical trial payments and familiarity with investigator contracts.
• Strong business acumen and understanding of business operations, financial drivers, and market dynamics.
• Strong interpersonal and communication capabilities, fostering collaboration across matrixed and cross-functional teams.
• Proactive and accountable approach to issue identification, resolution, and continuous improvement.
• Proven ability to manage conflict and deliver solution-oriented outcomes with internal and external stakeholders.
• Excellent organizational and analytical skills, with the ability to manage multiple priorities in a dynamic environment.
• Strong attention to detail while maintaining a high-level overview and ensuring overall quality.
• Demonstrated ability to ensure high-quality execution of payment activities in compliance with ICH-GCP, regulatory standards, and company policies.
• Technical aptitude in using electronic payment systems and related digital tools.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.