Customer Experience Intern - Summer 2027

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About Our Summer Internship Program

Our Summer Internship Program is designed for students entering their final year of university who are eager to gain meaningful, real-world experience in a fast paced, collaborative, and professional environment.

As a Summer Intern, you'll participate in a comprehensive onboarding experience led by our University Relations team to set you up for success from day one. Throughout the program, you'll also have the opportunity to participate in weekly professional development sessions, networking events, social activities, and other engaging experienced designed to support your personal and professional growth.

The program takes place from May – August 2027 (11-week program).

As a Customer Experience Intern at Veeam, you’ll support the team in protecting customer trust during complex delivery challenges and escalations. Working directly with the Customer Advocate Program Director, you’ll help build the playbooks, templates, and executive communications that keep cross-functional teams aligned and customers confident. You’ll work on real initiatives that improve adoption, satisfaction, and retention, partnering with Customer Success, Support, and other customer-facing teams. By the end of the summer, you’ll have contributed work that directly shapes how customers realize value from Veeam.

What You’ll Do

• Build and refine playbooks: Help turn lessons from past escalations into reusable playbooks, checklists, and operating standards the team can apply consistently.
• Create templates and documentation: Develop and maintain templates for escalation intake, status updates, stakeholder communications, and post-escalation reviews.
• Draft communications: Write and edit internal updates and stakeholder communications that are direct, accurate, and easy to act on.
• Contribute to continuous improvement: Spot gaps or inconsistencies in current processes and recommend practical improvements.
• Research CX best practices: Study how leading companies approach CX and recommend ideas Veeam could apply.
• Synthesize customer feedback: Gather feedback from surveys, interviews, and support interactions and distill it into clear, actionable insights.

Requirements

• Rising Junior or Senior pursuing a Bachelor’s degree in an accredited college or university
• Curiosity about customer experience, B2B technology, and how teams work together to solve problems
• Excellent written, verbal and communication skills
• Willingness to learn about technology
• Proficiency in Windows and Microsoft Office.
• Proficient with MS-Excel with a passion for data analysis.
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter

Benefits

As a paid intern at Veeam, you’ll receive:

• Paid Company Holidays during your internship
• Tech Stipend to help set up your workspace
• 8 Hours of Paid Volunteer Time through our Veeam Cares Program
• Personal and Professional Development through our Internship Program

The pay range posted is an hourly rate of base pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Intern Pay Range

$20-$25 USD

We’re committed to providing a supportive and rewarding internship experience.

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.