LED Department Manager

The LED QC Assurance Manager leads the charge on the performance and technical integrity of Fuse Technical Group’s LED inventory, systems, and people. This role keeps the lights on—literally —by making sure LED equipment is properly maintained, prepped, deployed, and returned in line with show requirements, company standards, and real-world timelines, while setting clear expectations for quality and accountability. As Fuse continues to grow, this role brings harmony to our LED operations. The LED Department Manager connects warehouse operations with show execution, raises the bar on quality control, and builds momentum through continuous improvement across all LED workflows. It’s a hands-on leadership role for someone who enjoys building teams, tightening systems, and delivering show-ready results every time.

KEY RESPONSIBILITIES

Team Builder in Chief Lead, mentor, and develop LED technicians, QC leads, and freelance crew Set clear expectations, workflows, and performance standards Support training, evaluations, and corrective action when needed Build a culture rooted in accountability, safety, and technical excellence Strategic Operator Partner on warehouse QC structures and LED storage optimization Provide input on capital purchases, lifecycle planning, and inventory growth Track KPIs related to damages, prep accuracy, returns, and labor efficiency Flow Controller Own LED workflows from inbound through QC, storage, prep, show, and return Ensure accurate prep, labeling, packing, and documentation for all LED systems Coordinate closely with Operations, Project Management, and Warehouse leadership Support proper crew staffing and skill alignment for each show Technical & Show Support Anchor Serve as the LED technical authority for system design, configuration, and deployment Support complex builds, troubleshooting, and on-site execution as needed Review system designs for feasibility, efficiency, and inventory alignment Assist with new product integration, testing, and team training Quality, Safety, and Improvement Guardrail Establish and enforce LED QC standards, SOPs, and checklists Ensure all LED panels, processors, power, and accessories are tested and show-ready Enforce proper handling, rigging, and electrical safety standards Track repairs, RMAs, and preventative maintenance schedules Identify inefficiencies and implement improvements across LED workflows Maintain accurate scanning and inventory control within RentalWorks Promote a clean, organized, and safe LED work environment

WHAT YOU BRING TO THE TABLE:

5 or more years working with LED video systems in live events or touring At least 2 years in a leadership or department management role Strong understanding of LED panels, processors, power, data, and control systems Experience managing warehouse-based AV or LED workflows Ability to lead both full time staff and freelance crews Clear communication and strong organizational skills Experience with high resolution indoor and outdoor LED systems Familiarity with Brompton, Novastar, and common media servers RentalWorks experience is a plus Touring, broadcast, or large-scale corporate event background Physical & Schedule Requirements Ability to lift up to 50 lbs Flexible schedule including nights, weekends, and travel as required Ability to work in warehouse and show-site environments

WHAT SETS YOU APART:

Operational Excellence - Reduced LED prep errors and delivered show-ready systems on time across demanding production schedules. Quality and Process Discipline - Improved QC standards and turnaround times through repeatable, well-run workflows. Asset and Inventory Stewardship - Maintained accurate inventory control while reducing losses and protecting high-value assets. Leadership and Team Development - Built and led high-performing LED teams with strong retention, accountability, and growth. Execution Under Pressure - Consistently delivered calm, solutions-focused leadership from prep through show execution and return. Physical Requirements: Required to stand, walk, and sit; see, talk, or hear both in person and by telephone; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Must be able to work for extended periods at a computer and view one or more screens. Must be able to lift and carry up to 50 lbs. EEO: Fuse Technical Group is an equal opportunity employer and seeks the best candidate for open positions. Applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. E-Verify: Fuse Technical Group participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the success of the organization, its clients, and its employees. #J-18808-Ljbffr Fuse Technical Group