People Operations Manager

Job Description

Job Description

Description:

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth. 

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more. 

Our communities are growing and so is our corporate team! We’re hiring a People Operations Manager at our corporate office in Scottsdale, AZ.

Why You’ll Love working at Mark-Taylor

• Employee rent discounts.*
• Access to all Mark-Taylor amenities.
• Employee appreciation events. 
• Opportunities for career growth. 
• 401(k) with robust company match.**
• Paid time off, sick time, holidays, and volunteer time.**
• Comprehensive Medical, Dental, and Vision benefits.**

Requirements:

• At least five years of progressive HR operations, HRIS, or HR shared services experience, including hands-on transaction processing.
• Direct experience with Paylocity or a comparable HRIS platform, including transactions, reporting, and organizational structure maintenance.
• Demonstrated experience developing SOPs and standardizing HR processes.
• Strong attention to data accuracy and experience auditing and troubleshooting system records.
• Previous people management experience or demonstrated readiness to manage and develop a team.
• Ability to operate effectively across a distributed, multi-site employee population, including corporate and onsite property roles.
• Ability and willingness to travel periodically based on business needs.
• Experience owning or leading an onboarding function across multiple locations.
• Experience administering certification or credential tracking programs.
• Familiarity with ticketing or case management systems, such as ServiceNow or Zendesk, or experience developing a business case for implementation.
• Multifamily, property management, or other multi-location industry experience.

In this role, you will

• Own and oversee employee lifecycle transactions in Paylocity, including new hires, terminations, transfers, and pay changes, ensuring appropriate approvals, accuracy, timeliness, and compliance.
• Maintain HRIS data integrity, organizational charts, and reporting structures across corporate and onsite employee populations.
• Establish and maintain operational controls, audits, and approval processes for employee transactions, system access, compensation changes, and organizational data.
• Develop and maintain standard operating procedures for HR processes while building the foundation for a future ticketing or case management system.
• Own company-wide onboarding operations and ensure a consistent, compliant, and positive new-hire experience across all markets.
• Deliver or facilitate onboarding training in Las Vegas as needed and partner with Talent, property leadership, and HR Operations to standardize workflows across markets.
• Manage the workers' compensation process and support HR compliance reporting with accurate, reliable data.
• Serve as the first point of contact for HRIS access, permissions, and employee self-service support.
• Lead the cleanup and ongoing administration of certification and credential tracking, including monitoring and renewal accountability.
• Identify and implement opportunities to improve data quality and streamline HR processes through technology, automation, AI, workflow redesign, and employee or manager self-service.
• Partner with HR, Payroll, IT, and vendors on HR technology implementations, integrations, testing, data validation, process design, and change management.
• Establish and monitor HR Operations service levels and key performance indicators, including accuracy, processing time, onboarding effectiveness, case volume, resolution time, and data quality.
• Support new community onboarding, acquisitions, takeovers, and organizational growth by ensuring employee data, systems, processes, and onboarding requirements are executed consistently.
• Manage, coach, and develop direct reports; set priorities, review work quality, and build team capability to scale with company growth.
• Travel periodically to Mark-Taylor markets, communities, and corporate locations to support onboarding, system implementations, training, operational initiatives, and other business priorities.

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.

*Housing discounts are subject to availability at each community. 

**Benefits offered for full-time employees.