Systems Analyst Manager

Pay: $27.00 - $35.00 per hour

Job description:

Systems Analyst Manager

The Systems Analyst Manager is responsible for leading a team of Systems Analysts, serving as the interface between stakeholders (clients, vendors, systems analysts, developers) to support the utilization and optimization of Belvista Software's technologies. The role will also require hands-on participation in software development activities such as requirements gathering, design, development, testing, deployment and support of software solutions on behalf of Belvista's clients. The Systems Analyst Manager will report to the Director of Consulting.

About Belvista Software

Belvista Software is a growing company providing advanced technology solutions to the accounts receivable industry. Our fully managed collection systems enable debt collection agencies to take advantage of advanced workflow, automation, and communication technologies to streamline processes and create engaging experiences for their clients and consumers.

Responsibilities

The Systems Analyst Manager will support Belvista Software's mission through completion of a variety of tasks. Responsibilities include:

· Serve as a hands-on contributor (Systems Analyst) on client engagements, including requirements gathering, solution design, configuration, development, testing, deployment, and ongoing support.

· Directly manage a team of Systems Analysts including coaching and performance reviews.

· Report on team performance to the Director of Consulting, identifying areas for improvement and making recommendations.

· Build and maintain strong relationships with clients and stakeholders, ensuring that client needs and expectations are met.

· Identify and implement process improvements to optimize customer service delivery and improve team performance.

· Provide leadership and guidance to team members, setting performance goals, and tracking progress.

· Ensure that client issues and concerns are addressed promptly and effectively.

· Develop and maintain client service level agreements (SLAs), ensuring that performance metrics are met and that client expectations are managed effectively.

Experience

Our primary focus for this role is an individual who can both lead a team and contribute technically as a Senior Systems Analyst, with a demonstrated ability to create process and follow through. Additional Requirements:

· Demonstrated ability to work strategically and effectively collaborate with others.

· Proficiency with MS Office and ability to utilize CRM and other systems.

· 5+ years proven experience leading teams and coaching in a client-focused environment.

· Strong communication skills, highly professional, attention to detail and excellent follow-through

· Ability to quickly learn and understand new database schemas

· Experience with SSMS and T-SQL

· Following a structured software development life cycle.

· Complex problem-solving skills.

· Software development and support (C#, .NET, T-SQL, SQL web technologies, REST, SOAP and XML are all beneficial).

· Bachelor's degree in Computer Science, Computer Information Systems or equivalent work experience.

Job Type: Full-time

Benefits:

• Paid time off
• Retirement plan

Education:

• Bachelor's (Preferred)

Location:

• East Rochester, NY 14445 (Preferred)

Ability to Commute:

• East Rochester, NY 14445 (Required)

Work Location: In person