Optometric Technician

Optometric TechnicianLensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.Job Description General FunctionThe Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store's key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.Major Duties and ResponsibilitiesDisplay a professional image, greet patients promptly with a smilePromptly answer the telephone in a friendly and courteous mannerPerform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination.Think out loud, asking open ended questions around the what, why and relevance to patient.Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frameAttentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessaryShow patience and courtesy to indecisive or difficult customers/patientsPerform work accurately and thoroughly despite time pressure and patient volumeIdentify situations involving unsatisfied patients and act quickly for effective resolutionDemonstrate knowledge of appointment book/scheduling procedures and computer operation/proceduresHandle and file all patient records in an organized and efficient manner in accordance with HIPAASupport retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backsPlace contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees.Enter prescription information with accuracy and attention to detail.Maintain safe working environment for all associates, customers and patientsSupport compliance of visual merchandising in the exam lanes, assesment room and contact lens area.Ability to adapt to various examination scenarios and be personable with patients and staffPerform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may haveUtilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lensesResponsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.Monitor and maintain inventory of supplies and contact lenses in exam roomsSupport retail as capacity and patient demand allowsBasic QualificationsHigh School graduate or equivalentMinimum of one year strong customer service skills (internal/external)Leadership skillsStrong communicator and listenerProblem solving abilityOrganization skillsAbility to assess priorities, address multiple tasks and deadlines in fast-paced environmentAbility to work autonomouslyKnowledge of office environmentStrong basic math skillsPreferred QualificationsExperience in retail and/or opticalExperience in healthcarePay Range: 19.78 - 28.16