Director, Quality Engineering & AI — Consumer Engineering

About the Role

Happen Bank is looking for a Director, Quality Engineering & AI to lead our Quality Engineering organization and transform how we use AI to deliver secure, reliable, and high-quality customer experiences. You’ll define the quality engineering strategy across our web and mobile applications, originations, and decisioning platforms, with a focus on modernizing how we test, automate, and certify critical systems. This role will lead the evolution of AI-enabled quality engineering practices in Consumer Engineering, helping teams improve testing effectiveness, accelerate delivery, and identify risk earlier while maintaining the rigor required in a regulated financial environment.

What You’ll Do

• Own the strategy for Quality Engineering across Consumer Engineering, including and especially how AI will transform the role of our quality engineers through test automation
• Lead and develop QA Engineers supporting our web, mobile, originations and decisioning systems
• Bring technical depth in test automation to influence Consumer Engineering strategy, critically, knowing and having experimented with means and methods for AI to accelerate the depth of our software testing process
• Maintain and extend QA’s role as the trusted source to approve software releases, certifying release readiness against risk-based testing standards
• Further develop the quality gates that measurably reduce escaped defects, taking into account our increasingly rapid rate of change using AI coding tools
• Partner with Consumer Engineering leaders, who own the quality of the financial and banking software their teams deliver, and across Product, Platform, Risk and business teams to drive complex change
• Influence platform partners on the testing infrastructure, automation and CI/CD tooling QA teams need to deliver outcomes that scale
• Use delivery data to focus the organization on the problems worth solving

About You

• 10+ years of quality engineering or test automation experience, including 6+ years leading and developing teams
• Bachelor’s degree or higher, or equivalent combination of education and experience
• Demonstrated experience leading a quality engineering organization and developing strong technical talent
• You’ve owned complex programs spanning multiple teams and organizational boundaries; past experience of testing regulated financial systems is a strong benefit, including lending and banking systems
• Experience with AI, AI testing tools and strategies
• You have hands‑on experience using AI tools to improve outcomes and scale the work of others
• You’re thoughtful about the limitations of AI and where independent human judgment matters most
• Deep knowledge of testing web and mobile applications and the APIs behind them: Java and JavaScript automation (Playwright, Selenium WebDriver, Appium/Detox, JUnit), CI/CD on Jenkins or equivalent
• Familiar with the tooling your teams live in: MySQL/Postgres/Oracle, AWS infrastructure, Kubernetes, JIRA and Git
• Deep knowledge of test management tools such as Qmetry or Testrail, what works and what doesn’t work
• Experience supporting financial customer‑facing applications and the originations and decisioning systems behind them
• Strong judgment in balancing delivery speed, customer experience, quality, and risk
• Ability to communicate technical strategy, risks, tradeoffs, and outcomes clearly and concisely to senior leaders

Work Location

San Francisco The above locations are eligible offices for this role. The locations have been determined to foster in‑person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in‑office Tuesdays, Wednesdays, and Thursdays. In‑person attendance is essential for this role’s success, and remote placement will not be considered.

Time Zone Requirements

Local hours (PT) While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements

As needed travel to Happen Bank offices and/or other locations, as needed.

Compensation

The target base salary range for this position is 210,000-245,000. The base salary of the role will be determined by job‑related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank’s Total Rewards package. You may also be eligible for long‑term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

Benefits

• medical, dental and vision plans for employees and their families
• 401(k) match
• health and wellness programs
• flexible time off policies for salaried employees
• up to 16 weeks paid parental leave and more
• relocation, based on actual job level

Equal Opportunity

Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

Accommodation

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at View email address on click.appcast.io.

Notice on AI Tool Use

For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process. You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out. During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment‑related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment. We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information, please refer to our Privacy Disclosure. We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.

Company Culture

Happen Bank is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile‑first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

Learn More

To learn more visit us at happen.com Please review Happen Bank Work‑related Privacy Disclosure.