Insurance Customer Service Representative

Job Description

Job Description

Welcome to the Jonathan Meeks Agency, where we believe that insurance is about more than just policies—it is about protecting the people and dreams that make our community in Lemont, Illinois, so special. We are looking for a dedicated and friendly Insurance Customer Service Representative to join our local office. You will be the friendly voice our clients hear when they have questions and the steady hand that guides them through updates to their coverage. We pride ourselves on creating an environment where every client feels heard, valued, and genuinely cared for. Your work here will directly impact the peace of mind of our neighbors and friends. If you enjoy building meaningful relationships and find satisfaction in helping others navigate the details of their insurance plans, you will fit right in with our small, supportive team. We offer a space where your professional growth is encouraged, your contributions are appreciated, and your daily efforts make a tangible difference in the lives of the people we serve.

Responsibilities

Act as the primary point of contact for our policyholders, helping them resolve questions about their coverage with warmth and clarity.

Process policy endorsements, address changes, and billing inquiries efficiently to ensure our clients feel well-supported.

Review existing policies to identify gaps in protection and offer thoughtful recommendations that align with our clients' life goals.

Document all client interactions accurately within our internal systems to maintain organized and up-to-date files.

Collaborate with our agents to resolve complex claims or billing issues, ensuring a smooth experience from start to finish.

Contribute to our office culture by bringing a helpful attitude and proactive problem-solving mindset to every interaction.

Requirements

Active Illinois Property and Casualty producer license. is preferred must obtain within 30 days of hire licensing assistance available

Experience managing high-volume client inquiries in an insurance or professional office setting.

Strong command of Microsoft Office Suite and agency management software.

Clear, empathetic, and professional communication skills.

High attention to detail when documenting policy changes and client interactions.

Willingness to pursue ongoing professional development and industry certifications.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Team Lunches
• Yearly Bonus
• Blue Jean Friday
• 401K
• Business Casual Attire
• Paid Holidays
• Monthly Commission Opportunities