Consumer Resolution Specialist (Call Center)
Glasser and Glasser, P.L.C.
Job Description
Job Description
• Job Description : The Consumer Resolution Specialist is responsible for working with consumers to develop payment plans and resolutions for outstanding debt.
Bilingual Spanish is a PLUS!
1-2 years of high-volume collections experience required.
Responsibilities:
- Knowledge of debt collection laws to include the FDCPA.
- Work assigned accounts to develop recovery strategies that work for consumers and clients.
- Resolve consumers concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.
- Proven time management and organization skills a must.
- Experience negotiating in a collections call center environment. Proven performance in debt recovery is preferred.
- Capability to communicate effectively both verbally and in writing.
Experience:
- Sales Experience
- Customer Service
- Call Center
All employment offers are conditioned on passing a preemployment drug screen and background check.
Vacancy posted 22 days ago
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