Field Service Technician I - 100% Nationwide Travel

Job Description

Job Description

Protecting the World’s Water. 

Since 1969, Aqua-Aerobic Systems, Inc. has led the water and wastewater treatment industry by providing advanced solutions in aeration and mixing, biological processes, cloth media filtration, membranes, PFAS solutions, disinfection and process control. As an applied engineering company serving both municipal and industrial customers, we work collaboratively with consulting engineers, owners, plant managers and operators to design and manufacture the best treatment solution with the lowest lifecycle cost. Our “Customer for Life” philosophy ensures that every customer will receive unparalleled service before, during and after the installation of Aqua-Aerobic products. Protecting the World’s Water. It’s our mission - powered by People and driven by Innovation.

The Field Service Technician performs installation, start-up, troubleshooting, and routine service of Aqua-Aerobic Systems, Inc. equipment, ensuring work aligns with our standards and customer expectations.

This position will be 100% nationwide travel, with occasional visits to the onsite office in Loves Park, IL.

Essential Duties and Responsibilities

Results/Execution

• Complete assigned service jobs efficiently and within the expected timeframe.
• Ensure no rework or follow-up trips are needed by meeting company standards.
• Submit accurate and timely Field Service Reports (FSRs) and documentation.

Problem Solving/Decision Making

• Diagnose basic mechanical and electrical problems and escalate complex issues appropriately.
• Coordinate with technical support and Project Managers for guidance, as needed.

Planning & Organizing

• Verify tools, drawings, and materials prior to job site visits.
• Allocate on-site time for communication with Project Managers for guidance, as needed.

Continuous Improvement

• Offer observations and feedback from job sites to enhance future installations.
• Participate in ongoing product and safety training.

Communication Skills

• Provide clear and detailed field service reports and progress updates.
• Use phone, email, and messaging appropriately and professionally.

Collaborative Skills

• Support fellow technicians and coordinate field responsibilities with the broader team.
• Maintain positive relationships with internal and external partners on-site.

Job Knowledge

• Understand Aqua-Aerobic Systems, Inc. equipment operation and basic maintenance.
• Continuously seek to expand skills through formal and informal learning.

Work Environment

Primarily field-based, requiring travel to customer sites. Occasional office work for coordination and reporting.

Minimum Qualifications

•  2+ years of field service or technical experience; technical degree or certification preferred
• Valid driver’s license to travel to customers and site locations.
• Mechanical and electrical aptitude
• Ability to read schematics
• Strong written and verbal communication skills
• Ability to work in a team environment

Salary Range: $29.08 - $36.00 per hour

Benefits Include:

Medical (prescription coverage included), Dental, Vision, Life Insurance, Short Term Disability, Long term Disability, Accidental Death and Dismemberment, Business Travel Insurance, Paid Parental Leave, Medical Flexible Spending, Dependent Care Flex Spending, Lifestyle Spending Account, EAP, 401k plus 3% match– both pretax and post, Profit sharing, Bonus, Summer Hours, Paid Christmas Shutdown, Paid Volunteer Hours, Vacation & Paid Leave for All Workers, Vacation Purchase Program, Tuition Reimbursement, Telecommuting up to 2 days a week, Flex work schedule, Identity Theft Protection