Maintenance Technician

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

Position Overview

This position is responsible for executing maintenance requests by diagnosing problems and making repairs in order to maintain the physical condition and appearance of the community according to operating and safety standards.


Essential Job Responsibilities

• Diagnose and repair problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting/wallpaper, water features (pools, spas, etc.) and waste management systems.
• Complete assigned service requests and repairs consistent with company operating and equipment/supply standards and in a safe and timely manner.
• Perform turn-key work as required to ensure vacant apartment homes are rent ready in a timely manner.
• Maintain customer service standards. Respond to resident requests and work with residents to minimize/resolve problems and complaints, following through to ensure issue is resolved.
• Assist with emergency situations by following established procedures and notifying appropriate personnel. Promote safe work practices amongst community team.
• Ensure compliance with all applicable federal, state, and local laws, and company standards.
• As requested, drive company vehicle from community to social and other various destinations.
• May supervise the work of outside vendors or contractors.
• Occasional weekend work for special events, snowstorms, or maintenance emergencies.
• Other duties as assigned.

Education, Experience and Other Requirements

• High school graduate or GED
• Must be age 18 or older
• At least one year experience in property management maintenance
• Valid driver's license
• Handyman skills

Knowledge, Skills, and Abilities Required

• Promote teamwork in providing services to residents.
• Ability to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, sanders, and safety equipment.
• Knowledge of and ability to handle and use chemicals and general cleaning supplies.
• Ability to be on-call as required by work schedule, and work flexible hours including evenings, weekends, and holidays.
• Able to multi-task competing priorities and perform tasks accurately in a fast paced working environment.
• Perform basic arithmetic skills such as measurement, addition, subtraction, multiplication, and division to do basic calculations and analysis such as estimating, determining averages and percentages, and totals.
• Strong customer service and interpersonal skills.

Preferred Qualifications

• Willingness to learn and help others
• Enjoyment in working with older adults

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