Training Facilitator - CCO - Phoenix (57314)

Description

About Capitol Bridge


Founded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews.

Capitol Bridge LLC is seeking a contract Training Facilitator in Phoenix, AZ to support our training function. They will be responsible for delivering and assisting with the training programs that will improve the effectiveness and success of our employees. The Trainer should be a professional with Customer Service and/or Call Center experience. Their focus will be on the development of new employees in their specific roles and the professional development of current staff.

Schedule:


This is a seasonal position (should last less than 6 months), and the contact center hours of operation will vary by location but generally are: 6:00 AM to 1:00 AM local time, Sunday through Saturday (7 days a week).

Location: Phoenix, AZ

Pay and Benefits:

• Base rate: $26.08 hourly

• Medical, Dental, and Vision benefits available (Health & Wellness contributions)

• SPL accrual (1hr per every 30 hrs worked)

• 11 Paid holidays

Job Responsibilities:

• Secure and coordinate training classrooms and/or plan and manage training events.

• Prepare comprehensive training materials and agendas by identifying training needs and performance gaps.

• Quickly develop a strong understanding of curriculum content and all assigned training topics.

• Deliver engaging training sessions to staff at all levels, proactively identifying gaps in knowledge and performance.

• Conduct ongoing training activities to ensure compliance with company projects, policies, contractual requirements, and applicable laws.

• Partner with internal and external leadership to align on goals and performance objectives, including SLAs and KPIs (e.g., pass rates, training completion, student experience).

• Communicate consistently with management regarding attendance, performance, behavior, or other training-related concerns.

• Distribute, collect, and analyze training feedback surveys to drive continuous improvement.

• Maintain a high degree of flexibility, including adapting to changing schedules and working overtime based on contract and business needs.

• Support contract operations by taking inbound calls as required.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

Capitol Bridge, LLC. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt-out at that time.

Qualifications

Qualifications & Experience:

• College degree preferred with a minimum of 1 year of training experience.

• Training Experience within the last 5 years.

• Strong proficiency in Microsoft Word, Excel, PowerPoint, and Office 365 Suite.

• Excellent presentation and public speaking skills

• Excellent interpersonal, communication (written and oral), organizational and time management skills.

• High attention to detail.

• The ability to work independently, collaboratively, and effectively in a fast-paced environment.

• The ability to adapt and improvise in instances of abrupt change.

• Ability to manage multiple tasks, including scheduling and monitoring employee progress.