Mechanical Field Service Engineer
CultureFit
POSITION SUMMARY:
This role requires extensive national travel.
Installation, maintenance, troubleshooting, and process optimization of Company's Surface Mount Technology (SMT) automation equipment. This role requires a highly motivated individual with strong technical aptitude who can deliver exceptional service to customers while representing Company with professionalism and expertise.
KEY RESPONSIBILITIES:
Equipment Installation & Commissioning:
o Perform on-site installation, configuration, and startup of Company SMT automation systems across North America.
o Execute system retrofits, upgrades, and custom equipment modifications.
Technical Support & Troubleshooting
o Diagnose and resolve complex mechanical, electrical, software, and process-related issues.
o Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime.
o Collaborate with Company's technical teams to escalate and resolve advanced engineering issues.
Customer Training & Support:
o Deliver structured operator and maintenance training for customer personnel.
o Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.
Documentation & Reporting:
o Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement.
o Prepare clear, detailed service reports, documentation, and feedback to customers and Company management.
Collaboration & Communication:
o Serve as a technical liaison between customers and Company engineering departments.
o Communicate effectively with both technical and non-technical stakeholders.
QUALIFICATIONS & BACKGROUND:
EDUCATION & EXPERIENCE
o Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred
o Experience with Company SMT equipment strongly preferred - other SMT/automation equipment experience considered
o Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.
TECH SKILLS
o Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams.
o Solid understanding of Windows-based operating systems, software installation, and system configuration.
o Familiarity with networking concepts and modern computing applications.
SOFT SKILLS
o Strong problem-solving abilities with a customer-first mindset.
o Ability to work independently with minimal supervision while thriving in a team environment.
o Excellent communication and interpersonal skills.
o Flexibility to travel (up to 75%) and adapt to changing schedules and customer needs.
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