Strategic Field Operations Manager

Job Summary The Strategic Field Operations Manager is responsible for driving operational performance across CGT’s route by identifying inefficiencies, eliminating bottlenecks, and implementing process improvements. This role oversees machine performance, preventative maintenance programs, and ATM integration initiatives, while managing a team to ensure productivity, consistency, and adherence to company standards. The Manager will collaborate cross-functionally to support operational excellence and continuous improvement. Duties and Responsibilities Identify, analyze, and resolve operational bottlenecks across multiple locations to improve workflow efficiency. Review machine performance and location data to recommend upgrades, replacements, or operational adjustments. Develop, implement, and maintain preventative maintenance schedules for gaming machines and ATM equipment. Manage and oversee a dedicated team to ensure productivity, accountability, and adherence to company policies. Monitor daily operations across locations to ensure service standards and performance expectations are met. Assist with the integration and rollout of ATMs onto CGT’s route, ensuring proper setup, functionality, and compliance. Coordinate troubleshooting and resolution of ATM and machine‑related service issues. Develop and maintain training materials and standard operating procedures for ATM operations and maintenance. Track and report key performance metrics, including uptime, service efficiency, and operational improvements. Collaborate with Operations, Compliance, and Technical teams to align on company initiatives and performance goals. Ensure all assigned locations operate in compliance with company policies and regulatory requirements. Promote a culture of accountability, efficiency, and continuous improvement. Other duties as assigned. Qualifications 3–5 years of experience in operations management, field service, or route‑based operations. Previous leadership experience managing teams across multiple locations preferred. Experience with gaming machines, ATMs, or similar equipment strongly preferred. Strong analytical, problem‑solving, and organizational skills. Ability to interpret performance data and implement process improvements. Proficient in Microsoft Office and operational reporting tools. Must possess or be able to obtain a valid Nevada Gaming Registration. Must have a valid state driver’s license. Physical Demands and Work Environment Frequently required to stand, sit, walk, talk, and hear; frequently required to climb, balance, bend, stoop, kneel, or crawl; continually required to utilize hand and finger dexterity, including use of a keyboard; occasionally required to lift/push weights up to 25 pounds. Specific vision abilities required include close, distance, and peripheral vision, depth perception, and ability to adjust focus. Noise level in the work environment is usually moderate. Regular travel between assigned locations required. Job Statement The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Compensation Base Pay Range: $95,000.00. This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset. Benefits Voluntary full‑time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long‑term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part‑time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief. CGT offers competitive compensation with a comprehensive benefits package available after sixty (60) days of employment. Equal Opportunity Employer Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr UNITED COIN MACHINE