Executive Support Ops Lead

Executive Support Ops LeadAbout MillenniumMillennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors.Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact.Meet the TeamCore to the health and growth of our business, Millennium’s Information Technology organization builds the flexible, scalable platforms and advanced proprietary systems that support the firm’s active, multi-manager model. Within this organization, the End User Services team delivers high-touch support across executive, business, and trading environments, partnering closely with engineering, security, facilities, and vendor teams to provide reliable, responsive service for critical users and workflows.What You'll DoLead day-to-day technology support for the CEO’s administrative team, serving as the primary point of contact, trusted technical advisor, and escalation lead across office, home office, travel, and offsite environmentsPartner closely with the CEO’s assistants and administrative staff to understand schedules, priorities, and event requirements, translating them into clear support plans and coordinated executionWork with the EVIP team to ensure executive meeting readiness, including VC and AV setup for Zoom, Webex, boardrooms, webcasts, town halls, rehearsals, contingency planning, and rapid onsite troubleshootingCoordinate across technology teams to manage projects, upgrades, and service updates, ensuring clear stakeholder communication and seamless executionSupport core productivity and identity platforms including O365, Exchange, Outlook, OneDrive, SharePoint, multifactor authentication, SSO, Webex, and ZoomSupport key financial services applications including Bloomberg, Refinitiv Eikon, Microsoft Office, in-house applications, and PDF tools, coordinating with vendors on escalations as neededProactively monitor critical endpoints, calendars, meeting spaces, and upcoming executive administrative activities to identify risks early and prevent service disruptionEstablish clear support procedures, escalation paths, runbooks, and readiness checklists, while tracking service levels, recurring issues, preventive actions, and concise updates during high-impact incidentsWhat You Bring10+ years of experience in VIP or executive support, trading floor support, or desktop engineering, including experience leading or coordinating support for executives or executive administrative teamsStrong hands-on experience supporting Windows 11, iOS, and macOS environmentsExperience using AI platforms to support research, automation, and documentation workflowsHands-on experience with video conferencing platforms and conference room technology solutionsExperience with mobile device management tools such as Intune and BlackBerryCore networking knowledge and practical troubleshooting skills using common support toolsExperience supporting Bloomberg, Refinitiv Eikon, and other financial services applicationsOutstanding communication, discretion, professionalism, and stakeholder management skills, with the ability to work onsite in Midtown Manhattan, participate in an on-call rotation, and support after-hours events; scripting, automation, reporting, SQL, MongoDB, travel flexibility, and the ability to safely handle equipment are helpful additionsSalary RangeMillennium offers a total compensation package which includes a base salary, discretionary performance bonus, and comprehensive benefits. The estimated base salary range for this position is $175,000 to $250,000, which is specific to New York and may change in the future. When finalizing an offer, we take into consideration an individual’s experience level and the qualifications they bring to the role to formulate a competitive total compensation package.Recruiter:Melanie MorettiHiring Manager:Ian O'BrienDepartment:Information Technology