Shift Leader

Shift LeaderThe Shift Leader (SL) reports directly to the General Manager (GM). The SL assists the GM in the achievement of the restaurant's people, operational and financial goals.Essential Functions:Assists GM in achieving restaurant's staffing and development goalsAssists GM in monitoring/ improving employee moralePersonally coaches staffFinancial:Assists GM in achieving sales and profits to planDisplays urgency in correcting daily financial control deficienciesOperations:Delivers/ improves delivery of QSC to franchise operational standardsOversee proper product preparation, rotation, portioning, cooking, and holding timesHealth and Safety - Self:Ensures that safety is a priority for all employees. Act in a safe manner and do not put self or others at risk. Safety is everyone's responsibility.Take reasonable care for your own health and safety at work, and that your actions/omissions do not cause harm to any other person in the workplace (including, for example, co-workers and customers)Participate in creating and maintaining a safe and healthy work environment, particularly by complying with instructions, policies and procedures.Advise manager of any/all work related injuries, accidents, near misses and hazards or potential hazards (including any faults to equipment), and risks or potential risks to health and safety.Ensure consistent customer satisfaction:Execute the MIC success routine and ensure responsibilities under people, customer, and service are completedEnsure that all Team Members complete their Shift Excellence tasks for their assigned position(s)Ensure that employees are clean and neat in appearancePersonally demonstrate that customer needs are the highest priorityEnsure food safety, quality, and accuracy of ordersResolve customer complaints quickly while maintaining positive customer relationsOther Functions: Performs other duties as assigned.Decision-Making:Daily restaurant operationsRBD Group and Pizza Hut Brand strategy, mission and valuesParameters for Success:Complete all essential functionsCompliance with all Brand and Company Standards and targetsGuests, in-store operators, operations management, office staff, maintenance, and vendorsCompetencies + Professional Job Profile:Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things doneCustomer-first mindsetStrong interpersonal skillsTeam player and willingness to learn mindsetWorking Conditions:Minimal hazards.General restaurant working conditions.Qualifications:High School DiplomaPhysical and/or Medical Requirements:Must obtain a Tuberculosis Clearance Certificate.$18.00 per hour - Most Taco Bell restaurants are operated by independent franchises and they control their own employment policies and practices. Benefits available at franchised restaurants may vary. Confidential and Proprietary Information of Taco Bell, LLC. Franchise Optional. Check state and local requirements. Franchisees and licensees are responsible for their own restaurant operations.