Strategic Accounts Manager

Strategic Accounts Manager

Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

We're looking for a motivated and dedicated Strategic Accounts Manager to join our team. If you are passionate about account management and thrive in a customer-centric environment, we want you to be part of our journey. As a Strategic Accounts Manager at Campspot, you will play a pivotal role in nurturing and growing our most important customer relationships. You will be responsible for understanding our customers' unique needs, ensuring their satisfaction, and driving revenue growth. Your strategic thinking and relationship-building skills will be instrumental in helping Campspot achieve its goals.

Key Responsibilities:

• Account Management:
• Serve as the primary point of contact for our strategic customers.
• Develop a deep understanding of each customer's business, goals, and challenges.
• Build and maintain strong, long-lasting relationships with key stakeholders.
• Customer Satisfaction:
• Proactively address customer inquiries, issues, and concerns.
• Collaborate with cross-functional teams to deliver exceptional service and support.
• Conduct regular check-ins and schedule periodic business and annual reviews to ensure customer satisfaction.
• Revenue Growth:
• Identify opportunities for upselling and cross-selling Campspot's products and services.
• Develop and execute account-specific growth strategies.
• Meet or exceed revenue targets and KPIs for assigned accounts.
• Strategic Planning:
• Work with customers to create and execute strategic plans that align with their business objectives.
• Provide insights and recommendations to improve the customer experience and drive success.
• Data Analysis and Reporting:
• Monitor customer account performance and analyze usage data.
• Prepare and present reports on key account metrics and trends.
• Use data-driven insights to identify areas for improvement and optimization.
• Customer Onboarding:
• Collect data and facilitate handoffs between Sales and Implementation teams when customers bring on new properties.
• Coordinate with Implementation Manager to ensure smooth onboarding process for new properties.
• Participate in post-live early success calls with new properties to ensure users are comfortable with software and setup is accurate.

Qualifications:

• 3+ years experience as an Account Manager, Account Executive, Customer Success Manager, or similar role.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities and a proactive, customer-centric mindset.
• Proficiency in CRM software and data analysis tools.
• Willingness to travel monthly for in-person meetings with key customers.
• Experience in outdoor hospitality or related industries preferred.
• Vertical SaaS experience preferred.

Compensation and Benefits:

• Base salary: $60k-70k; bonus eligible - quarterly bonus up to 25% of base salary
• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible time off - use it as you need it
• Employee camping credit to encourage getting outdoors and experiencing our product!

We are prioritizing candidates in our hiring hubs of Grand Rapids (MI), Denver (CO), and Chicago (IL) who are interested in regular in-person collaboration. Secondary consideration may be given to candidates who reside in states where we currently have employees outside of our hubs, including MA, NH, NY, NC, OR, TX, UT, VT, VA, and Canada. Candidates located outside of the locations listed previously are not able to be considered at this time.