Medical Assistant

One Medical Health NavigatorOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.The OpportunityAs a Medical Assistant, internally known as a One Medical Health Navigator at one of our offices presently focused on our Senior Health member population (age 65+), you are an integral part of a primary care team that focuses on supporting a panel of patients with meeting their preventive, chronic, and acute care needs. The Health Navigator's primary responsibilities center around establishing trusting, supportive, and collaborative relationships with patients and their families. This role is comparable to a Medical Assistant role, with an emphasis on human centered and empathetic care.You are an advocate for patients, with a mastery of human connection and a strong drive for service. You have a passion for removing barriers to care, resulting in a truly exceptional in-office patient experience. You bring strong communication skills and enjoy collaborating with an integrated primary care team to facilitate overall better healthcare outcomes for our patients.What You'll Likely Work OnCapture relevant information about the patient's health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessmentsAssist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient's internal and external care teamCollaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measuresParticipate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical spaceAssist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniquesProvide anticipatory preventive guidance to families with children by establishing healing relationships with members and familiesWhat You'll NeedAt least 1 year of experience in a high touch customer service or patient facing role in a healthcare setting required.Strong written and verbal communication skillsExperience working on collaborative, diverse and feedback-driven multi-disciplinary teamsA proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challengesProficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneouslyThis is a full time role (40 hrs/week Monday - Friday from 8am-5pm) based in Kennesaw, GA at one of our offices presently focused on our Senior Health member population (age 65+).One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:Taking Care of You TodayPaid sabbatical for every five years of serviceFree One Medical memberships for yourself, your friends and familyEmployee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issuesCompetitive Medical, Dental and Vision plansPre-Tax commuter benefitsPTO cash outs - Option to cash out up to 40 accrued hours per yearProtecting Your Future for You and Your Family401K matchCredit towards emergency childcareCompany paid maternity and paternity leavePaid Life Insurance - One Medical pays 100% of the cost of Basic Life InsuranceDisability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability InsuranceIn addition to the comprehensive benefits package outlined above, practicing clinicians also receive:Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.UpToDate Subscription - An evidence-based clinical research toolContinuing Medical Education (CME) - Receive an annual stipend for continuing medical educationRounds - Providers end patient care one hour early each week to participate in this shared learning experienceDiscounted rate to attend One Medical's Annual REAL primary care conferenceOne Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.