Customer Support Specialist

Customer Support Specialist

Chandler, AZ 85226

100% On-Site

6 Month Contract

Summary Under direct supervision, performs a variety of clerical duties of a routine and recurring nature including skilled typing, filing, data entry, and preparation of standard forms. Helps and supports sales/program team in achieving sales goals. Responds to customer inquiries for spare parts requirements and coordinates delivery problem resolution. Assists in the collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, kits and provisioning products or services.

Responsibilities

• Enters document data (e.g., order entry, quotes, etc.) into computer and types of various forms and documents and reviews customer purchase orders to assess order requirements.
• Collaborates with sales staff to monitor active purchase orders and ensures order meet requirements and OTD and reviews customer order books and follow-up on actions required.
• Proofreads paperwork with computer for part number and for accuracy.
• Adheres to record keeping processes and distributes incoming faxes and mail, operates all office machines, and takes incoming calls and handles them in a professional manner.

Required

• 2+ years of related work experience
• Ability to read, write, and speak English fluently.
• Clerical practices, office procedures, automated equipment, computers, and math
• Customer Service Experience
• Microsoft Office (i.e., MS Excel, MS Word)
• Ability to enter large volume of orders in the system.
• Ability to work in a fast-paced environment.
• Experience working with an International Trade team.