Senior Director, Cloud and AI Platforms

Senior Director, Cloud And Ai Platforms

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? The Senior Director, Cloud and AI Platforms lead the strategy, architecture, and enablement of the enterprise cloud and AI platform ecosystem. This role partners across product, security, data, and application teams to deliver secure, reliable, scalable cloud capabilities (compute, storage, network, Kubernetes, CI/CD, observability, developer experience) and AI platform capabilities that accelerate delivery and improve business outcomes.

This person must be able to go into the office in Farmington, CT three times a week.

On a typical day you will:

• Set and communicate the vision, operating model, and multi-year roadmap for Multi cloud & AI Platforms aligned to enterprise strategy.
• Lead cloud architecture team delivering the foundation for core cloud services (landing zones, identity, networking, compute, storage, Kubernetes, service mesh) with architectures designed to meet SLOs and reliability practices.
• Own the developer enablement strategy, including CI/CD patterns, infrastructure-as-code, golden paths, templates, and self-service automation.
• Establish scalable observability and DR architecture: monitoring, logging, tracing, and disaster recovery tools & design.
• Define and evolve the enterprise AI platform architecture, including AI landing zones, model serving patterns, RAG architectures, vector search integration, prompt management, evaluation, and guardrails.
• Define GenAIOps standards including reproducibility, automated testing, model/prompt evaluation, and release governance.
• Partner with Security, Risk, and Compliance to embed security-by-design, policy-as-code, data protection, and responsible AI controls (privacy, fairness, explainability, auditability).
• Drive cloud financial management (FinOps): cost visibility, unit economics, budgeting, chargeback/showback, optimization, and vendor management.
• Define platform standards and reference architectures, influence application modernization and AI adoption across business units.
• Manage and develop leaders: hiring, performance management, coaching, succession planning, and creating a high-trust, high-accountability culture.
• Measure and improve platform outcomes using KPIs (deployment frequency, lead time, change failure rate, MTTR, SLO attainment, cost per workload, AI time-to-value).
• Represent the platform organization in executive forums; provide clear updates on progress, risks, and tradeoffs.

What you will need to be successful:

• 12+ years of experience in cloud architecture, platform engineering, infrastructure modernization, or containerization, with a strong foundation in related technologies. Includes at least 5+ years leading managers and multi-team organizations
• Proven experience building and operating enterprise cloud platforms (AWS, Azure, and/or GCP) at scale, including networking, security, and governance
• Deep knowledge of Kubernetes and container platforms; infrastructure-as-code (Terraform, Bicep/ARM, CloudFormation), and modern CI/CD practices
• Track record delivering high-availability systems with mature incident management, SLO/SLI practices, and strong operational rigor
• Hands-on understanding of AI/ML and generative AI platform needs (model lifecycle, serving, evaluation, vector databases, RAG architectures, AI cost management)
• Experience implementing security-by-design and compliance controls in regulated environments (e.g., SOC2, ISO 27001, PCI, HIPAAas applicable)
• Strong executive communication skills with ability to translate technical tradeoffs into business impact
• Bachelor's degree in computer science, Engineering, or equivalent practical experience

Preferred Qualifications

• Experience establishing an internal developer platform (IDP) and product management mindset for platform teams
• Experience with enterprise IAM patterns, zero trust architectures, secrets management, and policy-as-code (e.g., OPA/Gatekeeper)
• Experience with data platforms and governance (lakehouse/warehouse, data catalog, lineage) and their integration with AI/ML workflows
• Familiarity with major AI platforms and tooling (e.g., Azure AI, SageMaker, Vertex AI, Databricks, Snowflake, OpenAI/Azure OpenAI) and evaluation/guardrail frameworks
• Master's degree (MS/PhD) in a relevant field or MBA with strong technical background

Leadership Competencies

• Strategic thinking with bias for execution; can set direction while delivering measurable outcomes
• Customer-centric platform leadership treats internal engineering teams as customers and designs for usability and adoption
• Strong cross-functional influence across Security, Data, Architecture, Finance, and Product
• Operational excellence: builds repeatable processes, clear accountability, and resilient systems
• Talent builder: hires and develops leaders; fosters inclusive, high-performing teams
• Clear, concise communication; comfortable presenting to executives and technical audiences

Additional Comments:

Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

The salary range for this role is $198,000 to $298,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.?

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants