Contact Center Supervisor

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded! As a Contact Center Supervisor , you’ll guide a high-performing team, drive operational excellence, and play a key role in shaping customer interactions within a dynamic P&C insurance environment. What You’ll Do Lead, coach, and develop a team of representatives to drive performance and service excellence Monitor team productivity, call metrics, and performance trends to improve outcomes Support escalations and complex issues while ensuring high-quality resolutions Oversee scheduling, timekeeping, and adherence to workforce expectations Identify and implement process improvements using data and interaction analytics Ensure compliance with data accuracy, policy structure, and regulatory standards What You Bring High school diploma required 3+ years of leadership experience in a high-volume contact center 1+ year of experience in P&C insurance Experience with Five9, Power BI, and Guidewire Active 20-44 insurance license Strong leadership, analytical, and organizational skills Ability to thrive in a fast-paced, metrics-driven environment Desire to live Slide’s Core Values. What Slide Offers To You The Slide Vibe – An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events – we plan it, so all Sliders feel included and enjoy their journey. Benefits – Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health—Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you—Health Your Way! 2023 – 2026 BEST PLACE TO WORK – Tampa Bay Business Journal As set forth in Slide Insurance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr