Patient Transfer Center Coordinator-HSO Patient Transfer Center - MSH-150 East 42nd Street-Full-Time-Night shift-7PM-7AM

Patient Transfer Center Coordinator

The Patient Transfer Coordinator facilitates the inter-hospital transfer of patients from outside affiliates as well as other hospitals into the Mount Sinai Health System. The Patient Transfer Coordinator is responsible for ensuring that the patient meets all Mount Sinais clinical, financial and regulatory criteria for transfer.

Responsibilities:

• Serves as the point of contact for referrals and obtains necessary information to initiate the patients transfer into or between member hospitals of the Mount Sinai Health System.
• Receives transfer requests from physicians, affiliate representatives or families. Information includes demographic, insurance and clinical data.
• Responsible for the complete and accurate registration of all patients in an expeditious and positive manner.
• Coordinates and secures inpatient referrals to appropriate medical services as needed for dedicated patient population.
• Connects with accepting Mount Sinai Physician to determine clinical appropriateness for the transfer.
• Performs follow up communication to patient financial services, insurance companies, physicians, case managers, social workers, nurses, staff, family members, and others regarding expediting approval of a patient transfer.
• Collaborates with Admitting and Throughput (Bed Management) to determine availability of appropriate bed.
• Arranges for appropriate ambulance to be dispatched based on patient acuity (e.g. BLS, ALS, and Critical Care Medic).
• Communicates with the referral and accepting hospital of approval and time to transfer and admit patients.
• Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions.
• Maintains and provides daily, weekly and monthly statistics for submission to Administration.
• Advocates for patients, families, and referring physicians to promote overall satisfaction with accessing and utilizing Mount Sinai Health System.
• Monitors patient progress and communicates information between patient, referrer, family, insurance company and treatment team.
• Promptly answers and screens inquiries with strict adherence to confidentially agreements, policies and procedures.
• Documents all patient encounters and enters all clinical data into referral tracking system.
• Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures and guidelines as well as regulatory agency standards.
• Assists with new and current initiatives (e.g. Community Paramedicine)
• Other duties as assigned by Manager or Director.

Qualifications:

• Four year high school diploma or equivalent. Successful completion of training program as an Emergency Medical Technician, EMT Paramedic, and other protocol update programs as currently required. Associates Degree preferred.
• Minimum of 3 years acute care experience
• NYS Paramedic Certification, BCLS, ACLS and PALS required

Collective bargaining unit: SEIU 1199-MSH

Employer Description:

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $50.4267 - $58.9007 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.