Dispatcher

About Us

At Vitruvian Health, we serve with compassion. As northwest Georgia and southeast Tennessee's leading healthcare system, we are committed not only to the health of our communities, but also to the growth, support, and success of our team members.

Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With over 80 points of access across the region, including Hamilton Medical Center and Bradley Medical Center, we offer the opportunity to be part of something bigger: a connected, mission-driven team changing lives every day.

Our core values, Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE), guide everything we do. We believe in empowering our people, celebrating differences, and delivering care that reflects the heart of our mission.

Join us and build a meaningful career where you're valued, inspired, and supported to make a real impact.

Excellence. Every person. Every time.

Hamilton Health Care System, Inc.

Job Description and Performance Standards

Title: HEMS DISPATCHER - 441003004

Department: HAMILTON EMERGENCY MEDICAL SERVICES

Reports To: Administrative Coordinator, Supervisors (Captains) and Director

JOB SUMMARY

The Dispatcher works under minimal supervision and follows standard procedures and/or written instructions to perform the job duties. Responsible for scheduling and dispatching all non-emergency calls; maintains all daily check off reports and equipment tracking. Works closely with Supervisor in relation to fleet and equipment readiness and maintain related data bases. Will routinely assist the billing office with day-to-day operations. Other job duties as assigned.

JOB QUALIFICATIONS

Education: Completion of a high school diploma. EMT preferred.

Licensure : None. If EMT must hold a Georgia State EMT License.

Experience: On the job training provided. Previous experience in similar work related environment preferred. Clerical, communication and organizational skills essential. Job specific competencies and training provided during orientation process.

Skills: Proficiency in Microsoft Office applications and other computer programs and applications as used by HEMS for efficient operations. Must be able to use multi- channel and multi-band radios and related communications equipment, including multiline phone system. Requires high speed proficiency and accuracy in high stress situations.

PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS

Must be able to work efficiently and independently in order to best utilize resources. Majority of work is performed in an isolated dispatch/business office environment with frequent interruptions under high stress. Requires repetitive motion (clerical) and prolonged sitting on routine basis. Frequently required to work overtime on short notice to provide adequate coverage of staffing. Must be able to work in a very stress related environment and manage dynamic personalities. Must be able to regulate breaks to coordinate with work environment.