Customer Experience Specialist

Role Overview

We are looking for dependable, customer-focused individuals to join our remote team as Customer Experience Specialists. In this role, you will help clients navigate the vacation-planning process by understanding their needs, researching suitable options, coordinating requested services, and providing consistent support from inquiry through preparation.

This opportunity is a strong fit for individuals who enjoy helping people, communicating clearly, staying organized, and managing responsibilities independently. Previous professional travel experience is not required. Training and ongoing resources are provided.

What You'll Do

• Speak with clients to understand their vacation goals, preferred dates, budget range, interests, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and package options based on individual needs.
• Help clients review available choices and provide information that supports informed decisions.
• Coordinate selected services using approved supplier platforms and resources.
• Keep booking information, confirmations, schedules, and important planning details organized.
• Provide timely updates and follow up on pending questions, decisions, or required information.
• Assist with routine reservation changes and service-related requests when needed.
• Maintain accurate client records and continue expanding knowledge of destinations and supplier offerings.

Opportunity Highlights

• Fully remote with flexible scheduling
• Independent opportunity rather than a traditional hourly or salaried employee position
• Training available for individuals with no previous professional travel experience
• Continued destination and supplier education
• Access to team guidance and development resources
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Opportunities to strengthen customer-service, planning, and communication skills

Qualifications

• Strong written and verbal communication skills
• Friendly, professional, and customer-centered approach
• Good organization and attention to detail
• Comfortable researching and comparing information online
• Strong follow-up and time-management abilities
• Ability to handle multiple client requests and priorities
• Resourceful and able to work through routine issues
• Self-motivated and comfortable working independently
• Willingness to learn booking platforms, supplier systems, and digital tools
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another qualifying region