Service Manager - Construction Equipment and Powersports

Job Description

Job Description

Lead a team. Build a department. Make an impact.

Best Line Equipment is looking for an experienced Service Manager to lead our Towanda, PA service department. This is an opportunity for a proven service leader - or an experienced Shop Foreman or Lead Technician ready to take the next step - to join a family-owned construction equipment and powersports dealership with an established customer base, a strong reputation, and a commitment to investing in its people.

As our Service Manager, you'll lead a team of technicians, drive operational performance, and help deliver the exceptional customer service our dealership is known for. You'll have the support, resources, and authority to build an efficient, high-performing service department while helping technicians develop their careers.

Why Join Us?

• Family-owned dealership with a long-standing reputation for customer service
• Stable customer base and consistent service demand
• Opportunity to lead and develop an experienced technician team
• Investment in OEM training, technology, and employee development
• Collaborative leadership team that values your ideas and experience

What You'll Do:

• Lead, coach, and develop a team of service technicians while promoting a positive, safety-focused work environment.
• Schedule and coordinate shop workflow to maximize productivity, efficiency, and customer satisfaction.
• Recruit, interview, hire, and onboard technicians while supporting ongoing training and professional development.
• Review activity reports related to repairs, rentals, and other performance data to measure productivity and determine areas needing improvement.
• Partner with customers to understand equipment needs, and departmental performance.
• Coordinate repairs, preventative maintenance, rental fleet service, and equipment transfers between locations.
• Supervise technicians' performance and assign specific duties to ensure that servicing and repairs are completed quickly and efficiently.
• Work closely with the Parts, Rental, and Sales departments to deliver an exceptional customer experience.
• Ensure compliance with safety standards, company policies, and manufacturer procedures.
• Ensure the highest levels of customer satisfaction by assisting customers and fulfilling customer requests as well as solving any problems by handling complaints or issuing compensation.
• Approve technician timecards, manage staffing schedules, and support day-to-day service department operations.

What We're Looking For:

• Previous leadership experience in construction equipment, heavy equipment, diesel, agricultural, industrial, powersports, or related service environment.
• Strong knowledge of hydraulic, electrical, diesel, and mechanical systems.
• Excellent leadership, communication, and customer service skills.
• Ability to motivate technicians and build a high-performing team.
• Strong organizational and problem-solving abilities.
• Experience with service department scheduling, workflow management, and operational performance is preferred.
• High School Diploma or equivalent preferred.
• Valid Driver's License
• DOT Medical Card of the ability to obtain one.

Job Type: Full-time, salaried position with rotational Saturday (one per month during peak season) as well as rotational on-call support.

Compensation: $75,000.00 - $90,000.00 per year (dependent upon experience)

Benefits:

• Salaried position
• 401(k) w/ company match
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid vacation
• Paid sick time
• Vision insurance

About Best Line Equipment:

For over 40 years, Best Line Equipment has been family-owned, and that still shows in how we treat our people. With 15+ locations across PA, MD, and NJ - and growing, there's real opportunity here for anyone ready to build a career. We're passionate about helping our employees grow professionally, work as a team, and take pride in serving our customers. Our culture runs on job satisfaction, diversity, and shared accountability. We've been voted Top 100 Best Places to Work in Pennsylvania multiple years running because we've earned it. Come grow with us.

#HP