Reassignment Agent

Reassignment Agent

The Reassignment team, part of the Property & Title department, drives seamless solar contract transfers during residential home sales. As a Reassignment Agent, you'll serve as the primary point of contact for sellers, buyers, escrow/title companies, and real estate agents guiding all parties through the transfer process from start to finish. You'll field questions, address concerns, collect required documentation, generate and validate transfer documents, and confirm closing to ensure a smooth account transition.

Responsibilities

• Own and prioritize a high volume of inbound inquiries across phone, email, and chat channels
• Deliver a best-in-class customer experience that drives satisfaction and builds trust with all stakeholders
• Proactively communicate required actions, milestones, and timelines to all parties to keep transfers on track
• Translate complex contract terms and solar fundamentals into clear, accessible language for customer
• Apply sound judgment and discretion to evaluate each transfer scenario, balancing customer needs with business risk
• Consistently meet or exceed daily and monthly performance benchmarks

Requirements

• 1+ years of experience in a customer-facing or client-services role
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
• Strong written and verbal communication skills with a sharp eye for detail
• Proven ability to self-manage, stay organized, and execute in a fast-paced, autonomous environment
• A collaborative mindset with strong problem-solving and negotiation skills and the ability to build rapport with customers and cross-functional partners

Compensation & Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program