Collections Specialist

Collections SpecialistDo you love working with numbers? Do you want to be the driving force behind increasing profits of a growing company?Then, don't miss your chance to join our Franchise as a new Collections Specialist. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"! Our franchise is seeking someone who is great on the phone, has excellent accounting skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect hero!As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with an opportunity to learn and grow.Primary ResponsibilitiesCalling customers to obtain paymentsPosting customer payments by recording checks, and credit card transactionsUpdating receivables by totaling unpaid invoicesMaintaining records of invoices, debits, and creditsResolving collections by examining customer payment plans and payment historyKeeping organized and detailed documentation of all correspondence with customersHandling customer disputes in regards to payments or invoicingHandling all Liens and documentation of such recordsPosition Requirements1+ year(s) of experience with QuickBooks Pro® (most recent versions) and Microsoft Office Suite1+ years of experience with bookkeeping and collection activitiesOutstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all timesBilingual, is preferred but not necessaryPolite, confident, and excellent customer service skills, including listening and questioning skillsExcellent organizational skills and strong attention to detailVery self-motivated and goal-oriented multi-taskerCapability to work in a fast-paced, team-oriented office environmentAbility to learn new software, including Xactimate® and proprietary softwareAbility to successfully complete a background check subject to applicable lawHours - In Office40 hours/week, flexible to work overtime when required, varying between 8 a.m. and 5 p.m.Pay RateCompetitive pay based on experience. SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is an EOE M/F/D/V employer Each SERVPRO® Franchise is Independently Owned and Operated Compensation: $18.00 - $20.00 per hour SERVPRO