Shipping and Receiving Coordinator

Job Description

Job Description

Please note this position is based out of our Wood Dale, Illinois office.

Position Summary

The Shipping/Receiving Coordinator is responsible for the delivery and receiving of materials for production, as well as maintaining customer records, delivering excellent customer service, stocking and restocking materials, and pulling items for shipping. This person will be very organized, professional, and hands-on. They will follow through on the complete receiving process, solve problems, and meet deadlines. This position is located at our Palatine Builders Supply location in Wood Dale, Illinois, and reports to work every day in person.

Responsibilities

• Ensure warehouse and work areas are organized and maintained in secure, safe, and orderly conditions always.
• Routinely demonstrate and create a helpful and positive work culture.
• Encourage and build positive relationships and communicate effectively with all co-workers, outside customers, and vendors.
• Act as main point of contact for daily inbound receivers as well as outbound pickups.
• Understand the logistical aspects of process to ensure product is off the dock, staged in the correct department and received into the system in an efficient manner.
• Collect all receiver’s paperwork from the bin and deliveries and add into the system by the end of every day.
• Check in all products delivered as well as frames made in the house shop including doors, frames, hardware, and crates.
• Audit all product that is received daily and manage discrepancies on a situational basis.
• Communicate with customers by sending tracking information for deliveries.
• Assist in loading and unloading vendor semis trucks and delivery vehicles.
• Assist in handling Will Call orders.
• Pull hardware, frames, lite kits, and glass for orders with a forklift or hands for customer orders.
• Ship out items via UPS, FedEx, Crates, and Empaxx.
• Communicate with customers and schedules deliveries through email and phone.
• Manage inventory through QuickBooks and receive payments.
• Work with other departments to coordinate material availability for delivery.
• Stock and restock materials using a forklift or hands.
• Process company purchase orders and allocate material correctly to each customer.
• Write up returns and ship out RMAs.

Required Experience/Skills

• High School Diploma/GED Equivalent
• Ability to read and understand English
• Proficiency in using Microsoft Office Tools (Outlook, Word, Excel)
• Ability to safely operate a forklift
• Ability to lift/push/pull at least 50 pounds unassisted
• Strong proven organizational skills
• Excellent customer service

Preferred Experience/Skills

• Previous experience in a warehouse/ shipping/receiving role
• Ability to operate a pallet jack
• Division 8 Construction experience