As a part of our team, you’re made ready for a fulfilling career with exciting
new challenges and opportunities to stretch yourself!
As the Retail Regional Branch Manager, you will play a pivotal role in achieving
business results through people by bridging retail strategic objectives to
branch behaviors and deliverables. You will be the primary coach and advisor to
the branch staff to ensure that business processes and a branded customer
experience are being implemented consistently. You will drive branch
performance, sales growth, and customer satisfaction through visible leadership,
rigorous performance management, key partnerships, prioritization, planning, and
problem resolution. As an ambassador for our brand, you are a visible
representative in the community cultivating referral and prospecting
opportunities.
Most importantly, at Citizens we’re more than a bank and here, you’ll feel
valued for who you are supported to achieve what’s important to you, personally
and professionally!
Primary responsibilities include
* Build and develop a high performing team by coaching branch managers to
become better coaches/leaders that consistently deliver an exceptional
customer experience following prescribed processes.
* Grow the business and achieve scorecard metrics, and ensure operational
integrity ( this is done through prescribed routines of in branch coaching
sessions).
- Translate business and regional priorities to branch activities.
- Set clear expectations and hold colleagues accountable.
- Diagnose issues quickly, develop plans to drive results, and follow-up to
ensure that issues are resolved.
* Proactively engage key partners following defined partnership routines to
ensure strong partnerships, consistent collaboration, business growth, and
customer satisfaction.
* Build and develop a high performing team by bringing in the right talent,
coaching their performance, and developing them for long term success.
* Engage and inspire others to deliver on customer commitments and Provide a
consistent branded customer experience.
* As P&L responsibilities are assumed by the Retail RM, growing a profitable
business and managing the P&L will be an increasing performance expectation.
* As span of control widens, RMs need to adapt their remote management
capabilities.
Qualifications, Education, Certifications and/or Other Professional Credentials
- Bachelor's Degree or equivalent work experience.
- Leadership experience, with proven ability to coach and develop to drive
sales excellence, ensure the delivery of world class customer service, and
operational integrity in a high-volume environment.
* Successful record of managing objectives in meeting sales goals, deadlines
and branch goals in a profit and loss environment
* Drive an exceptional customer experience validated through customer
satisfaction surveys.
- Maintain strong partnerships with community & civic organizations.
- Successful candidate must meet and comply with all requirements set forth in
the SAFE Act, including, but not limited to successful completion of the
required background checks and obtaining an unique identifier from the NMLS.
* Retail Banking Regional Branch Manager experience preferred.
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: M-F
Pay Transparency
The salary range for this position is $160,000- $209,000 per year. Actual pay is
based on various factors including but not limited to the budget, work location,
and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage,
retirement benefits, maternity/paternity leave, flexible work arrangements,
education reimbursement, wellness programs and more. Note, Citizens’ paid time
off policy exceeds the mandatory, paid sick or paid time-away policy of every
local and state jurisdiction in the United States. For an overview of our
benefits, visit
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Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide
equal employment and advancement opportunities to all colleagues and applicants
for employment without regard to age, ancestry, color, citizenship, physical or
mental disability, perceived disability or history or record of a disability,
ethnicity, gender, gender identity or expression, genetic information, genetic
characteristic, marital or domestic partner status, victim of domestic violence,
family status/parenthood, medical condition, military or veteran status,
national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s
reproductive health decision making, race, religion, sex, sexual orientation, or
any other category protected by federal, state and/or local laws. At Citizens,
we are committed to fostering an inclusive culture that enables all colleagues
to bring their best selves to work every day and everyone is expected to be
treated with respect and professionalism. Employment decisions are based solely
on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
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Background Check
Any offer of employment is conditioned upon the candidate successfully passing a
background check, which may include initial credit, motor vehicle record, public
record, prior employment verification, and criminal background checks. Results
of the background check are individually reviewed based upon legal requirements
imposed by our regulators and with consideration of the nature and gravity of
the background history and the job offered. Any offer of employment will include
further information.
