Member Relationship Specialist - New Orleans Financial Health Center

Member Relationship Specialist

We are seeking a Member Relationship Specialist for the New Orleans Financial Health Center. This level of work uses good, individual judgment, analysis, and decision-making in assessing and overcoming obstacles to produce outputs. Accumulating data from which to draw conclusions and listening to evaluate and determine needs. It involves dealing one-by-one with concrete situations as they arise and diagnosing a problem from a multi-factor model. Offering an optimal solution, taking into consideration multiple variables to enable additional opportunities to be realized while also considering immediate cause and effect impacts and associated impacts of up to 6 to 9 months in length.

If you have 3 years of face-to-face interaction experience, you should apply right away!

Highlights:

• Embody sincere empathy for our members and display a deep passion for helping our members achieve financial health
• Use the appropriate tools and coaching techniques available to develop and propose multiple decision alternatives to address and/or improve members' current financial situation, remedy past missteps, and develop an action plan to help members attain short-range financial goals (up to one year)
• Maintain systematic, consistent and reliable notes and contact history information on each member
• Actively leverage multiple established community partner relationships by supporting the partner's values and mission through service, volunteer, or engagement opportunities
• Actively participates with local community partners to expand Credit Human's reach, discover and nurture SEG opportunities, develop sensibly innovative growth channels, and deliver financial services
• Ensure full compliance with existing corporate policies and procedures

Experience:

• Required: 3 years of face-to-face interaction experience

Education:

• Required: High School Diploma or Equivalent
• Preferred: Bachelor's Degree

Skills & Knowledge:

• Required: Exceptional listening skills
• Required: Exceptional verbal communication skills
• Required: Good written communication skills
• Required: Good problem-solving skills

Schedule: Monday-Friday, 8:30 am - 5:30 pm; Saturdays, 8:30 am - 12:30 pm

Level of Work: 2B

Salary Range: $68,188.00 to $74,587.00 Annually

Flexibility: In office, on site; not remote or hybrid

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.