Customer Services Representative

Customer Service Representative

Our client, a leading organization in the customer services industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support team supporting service operations. The ideal candidate will have strong communication skills, attention to detail, and problem-solving abilities which will align successfully in the organization.

Location: New Providence, NJ (121 Chanlon Road)

Pay Range: $22–$24/hour (W2), 6-month contract

What's the Job?

• Respond to customer inquiries and provide product/service information
• Resolve billing and service complaints including refunds and adjustments
• Handle inbound and outbound customer interactions
• Escalate unresolved cases to appropriate departments
• Maintain accurate records of customer communications

What's Needed?

• High school diploma or GED preferred
• Strong verbal and written communication skills
• Customer service and interpersonal experience
• Ability to work independently and manage time
• Basic proficiency in Microsoft Office

What's in it for me?

• Competitive pay ($22–$24/hour on W2)
• 6-month contract opportunity
• Structured Monday–Friday schedule (10 AM – 7 PM)
• Opportunity to strengthen customer service skills
• Collaborative and professional work environment