EZ STOP SHIFT LEADER

Shift Leader

EZ Stop stores are family-owned, community-centered convenience stores located throughout the foothills of the Great Smoky Mountains. Our mission is to run community convenience stores made exceptional by fresh, local products and good, friendly people.

EZ Stop is seeking nice people to provide an excellent customer experience in our stores. The Shift Leader is responsible for the day-to-day operations of the store in the absence of the Store Manager. If you enjoy leading teams, treat employees with respect, have excellent communication skills, and are self-motivated and dependable, then you would be a great fit for this role. Candidates with a desire to learn and grow their skillset will stand out.

Job Responsibilities Include, But Are Not Limited To:

• Supervise and coordinate the activities of store employees during your shift
• Ensure a high level of customer satisfaction through excellent service
• Handle customer inquiries, concerns, and complaints in a professional manner
• Maintain store cleanliness, organization, and product presentation
• Monitor inventory levels and assist with restocking as needed
• Oversee cash handling procedures, including opening and closing registers
• Train and mentor new employees, providing guidance and support
• Implement and enforce company policies and procedures
• Address any operational issues promptly and effectively
• Ensure compliance with health and safety regulations

Qualifications & Experience:

• Previous experience in retail or customer service, preferably in a supervisory role
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to handle multiple tasks simultaneously and work under pressure
• Detail-oriented with strong organizational skills
• Proficient in basic math and comfortable handling cash transactions
• Ability to work any shift based on business needs to include nights, weekends, and holidays

Benefits:

• Competitive pay
• Employee discounts
• Opportunities for career advancement
• Comprehensive training programs
• Health and wellness benefits
• Paid time off