Engineer III - Sr Technician_Network

Engineer III - Sr. Technician Network
Location:  The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore, Pune
Shift : US Aligned hours- Night shift

Insight at a Glance 14,000+ engaged teammates globally$8.2 billion in revenue in 2025Certified as a Great Place to work in 9 Countries in 2025Fortune 500 Company (No. 447) in 2025Received 25+ industry and partner awards in the past year

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a  Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

Job Summary: 

Senior Technicians are primarily expected to participate in ITIL processes Incident, Request, and Change.Senior Technicians are expected to resolve 80% or more, of all incidents assigned to them, without requiring escalation to higher level resources.Senior technicians are expected to conduct all business communications in English including verbal and written.  

Roles and Responsibility:

Relevant familiarity with NOC systems and tools such as ScienceLogic, ServiceNow.Cisco IOS and CLI, Aruba Central, FortiManager, Cisco Meraki, Cisco Umbrella, Cisco ISE, Palo Alto Prisma, Cisco Catalyst Center Manager, and similar enterprise vendor toolsets.Has relevant associate-level certification (CCNA or equivalent), working towards professional level certification.Senior Technicians will have seat adherance requirements, and will be expected to maintain immediate availability to answer inbound calls from clients calling to report or follow up on new or existing tasks and tickets.Senior Technicians will be expected to successfully prosecute work, in order of priority, while adhering to committed service level agreements.Senior Technicians will service as a mentor and trainer for junior level teammates, serve as an on-level point of escalation for assistance, and may be called upon to help orchestrate the distribution of work as so directed by the on-duty supervisor.Senior technicians have demonstrated themselves as a highly effective member in a technician role, and have shown aptitude and intent to pursue either an initial supervisory, or engineering role  - but may not yet have sufficient experience to be successful in those roles. 

Key Technical Skills:

­Bachelors degree focusing on IT, Network Engineering, or other related studies.Demonstrated experience working in an enterprise network operations center (NOC) or equivalent environment,  providing remote troubleshooting, administration, support, and implementation of networking technologies.Associate to professional level knowledge of one or more core networking features and functionality including TCP/IP addressing, routing, switching, VPN, SDWan, and wireless access points. 

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.Medical InsuranceHealth BenefitsProfessional Development: Learning Platform and Certificate ReimbursementShift AllowanceBut what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.   When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!