Customer support specialist - AI Assisted

Hire Hangar

Customer Support Specialist - AI Assisted

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.

Location: Remote. US Time Zone

The Role

We're looking for a reliable and detail oriented Customer Support Agent to help manage support tickets for a variety of eCommerce brands. You'll be using AI powered platforms to review, refine and approve suggested responses before sending them to customers. Most tickets involve order update, return, product questions and shipping issues.

Why This Role is Exciting

This is more than a support role, it's a chance to build in-demand AI skills. You'll learn how to work hands-on with AI tools, understand where automation excels and where humans are essential, and help shape the future of hybrid AI + human customer experience. The skills you gain here will put you at the forefront of one of the fastest-changing areas in tech.

Responsibilities

Review and approve AI generated responses before resolving customer issues
Edit or write replies as needed to ensure accuracy and brand tone
Flag edge cases or trends for internal escalations
Handle 100-200 tickets per day depending on volume & complexity
Work within platforms like Shopify & other e-commerce integrated tools

Requirements

23 years of experience in customer support (eCommerce preferred)
Excellent written English and attention to detail
Reflexive use of AI tools and learning new systems
Bonus: experience with Shopify, DTC brands, or helpdesk tools like Gorgias and richpanel

Please NOTE

It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next stepsthe video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Hire Hangar

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Vacancy posted 1 day ago

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